Kimberly Johnson Email & Phone Number

Crosslake, Mn, Us

Mclean, Virginia, Us

Maple Grove, Minnesota, Us

• Primary point-of-contact for all matters related to customer and vendor contracts; • Oversight and management for all contracts to include contract review, requirements analysis, compliance determination and negotiation of terms and conditions. • Review of all government FAR and DFAR clauses, security and quality requirements and determine subcontractor flow down requirements;• Work with Project Managers, Technical and Account Teams to ensure delivery of products and services in accordance with contract requirements;• Responsible for contract and organizational reporting requirement to include: GSA, VETS, Subcontractor and various contract specific reporting requirements.• Monitoring and evaluating subcontractor performance;• Developed a custom application within Salesforce.com to track customer contracts and delivery requirements;• Attend contract specific meetings and conferences

Maple Grove, Minnesota, Us

• Responsible for overall quality management as related to delivery processes and contract performance and customer satisfaction;• Provide contract specific processes and workflows to ensure conformance with contract delivery requirements; • Developed quality training manuals and procedures related to quality management to include records management, reporting and conformance and risk analysis; • Developed a process and custom application within Salesforce.com to assess and onboard new vendors and measure compliance related to quality, government security requirements, and supply chain management; • Completed an overhaul of the previous Quality Management System Manual and Processes in order to become ISO 9001 compliant. Company ISO 9001:2008 certification was achieved in June 2015. Lead the transition to the new ISO 9001:2015 standard. Company ISO 9001:2015 certification was achieved in April 2018.• Lead quarterly and yearly Quality Assurance meetings and ISO assessments.

• Improved operational efficiency by creating company (SOPs) for key administrative functions• Developed Employee Manual – frequently collaborating with upper management while researching industry best-practices standards and regulatory guidelines to ensure appropriate compliance and optimal personnel management practices• Processed bi-weekly payroll and reconciled bank accounts – generated reports for management to facilitate business decisions • Handled Accounts payable administration through QuickBooks reviewing payment requests for accuracy and completeness• Prepared customer invoices and tracked accounts receivables, allocating to appropriate account • Managed daily office administration including software maintenance, contract renewals and office expenses

Grand Rapids, Minnesota, Us

• Managed all banking operations as sole teller at branch• Drove sales of bank products and services through technical presentations, customer service support and other inquiries on Certificates of Deposit, Health Savings Accounts and several other investment and income management products• Calculated daily transactions at the end of bank shifts, reconciling amounts for financial reporting to senior management • Reviewed banking transactions for accuracy and compliance to industry and federal banking standards

• Answer telephones and transfer to appropriate staff member. • Meet and greet clients and visitors. • Create and modify documents using Microsoft Office. • Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.• Maintain hard copy and electronic filing system. • Prepare, sign for and distribute UPS packages. • Data Entry including application and inventory tracking.• Other duties as assigned.

• Managed Chief Manager’s schedule – arranging internal and external meetings and conference calls• Conducted market research and other relevant analysis to prepare statistical reports for senior staff• Technical consultant for routine to complex information requests ; responding as company representative to internal and external written inquiries• Oversaw employee travel program – coordinating travel arrangements and monthly reconciliation of program expenses within allocated budget

Eden Prairie, Mn, Us

• Schedule showings/inspections/appraisals using Book a Showing and Showing Desk.• Input and update listings in MLS.• Answer customer service questions for home owners and agents.• Experience with multi-line phone systems.

Wayzata, Minnesota, Us

• Administered payroll for multiple Cargill business units and over 1,000 employees - coordinated time sheets, tax and benefits deductions, and other garnishments• Overhauled dated paper-system and automated 90% of administrative processes by developing new electronic forms department-wide - included pay requests, supplemental pay for bonuses, relocation and transfer payment requests • Key administrator for ensuring compliance and remaining up-to-date on latest IRS policies to reform Cargill policies as needed

Phoenix, Az, Us

• Collaborated with Payroll department to calculate and submit pilot pay credits – reviewed and determined compensation for per diems, completed flight segments, deadhead flights, weather and maintenance cancelations, and ensured compliance with union contracts in place.• Provide general customer service support for the Pilot group.• Update flight credit inaccuracies in the Sabre Crew Track system.

Phoenix, Az, Us

• Oversaw Crew Tracking Department – 35+ employees - organizing daily work flow, schedules and coordinating required training to perform various tasks• Monitor Flight Crew schedule to ensure adherence to FAA policies and Union requirements• Proficient use of Microsoft Office Programs including Excel and Word. Also experienced with Sabre, Shares, and Apollo reservations systems.

• Managed quality customer service for up to 50 passengers as sole flight attendant on aircraft – provided information on safety rules and regulations, connecting information and travel policies. • Earned August 2003 Flight Attendant of the Month award for calm leadership and creative problem solving while managing a passenger-related medical emergency moments before takeoff. Communicated timely and accurate situational updates to pilot and crew members, assisted responding medical personnel and reassured passenger throughout situation

General

Graduate, General Studies

Master Certificate, Government Agile Contract Management