Johnson L. Email and Phone Number
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Sr. Director of Quality Assurance, Customer Support, and Community ManagementSpecialties: Mobile, Automation, Agile Methodology, Release Management, Facebook Games, E-commerce, Web Site QA, Social Networking Games, Online Games, Casual Games, Customer Service Architect, Community Management, Zendesk Specialist, Mobile Games (iOS, Android, Amazon), Console Games (Gamecube, PS2, Xbox, Xbox360, PS3), PC Games.
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Armoured OfficerCanadian Armed Forces | Forces Armées CanadiennesCalifornia, United States -
Director Of Quality AssuranceScuti Nov 2022 - PresentWest Palm Beach, Florida, UsThe world's first g-Commerce platform, enabling brands to market and sell direct to players through a network of connected games and providing game makers with new and incremental revenue stream, while always putting players first through rewards and brand-sponsored prizing.Scuti is set to disrupt ecommerce, digital advertising and game monetization - all at once.https://www.scuti.store -
Director Of Studio OperationsNifty Games Nov 2019 - Aug 2022Lafayette, California, UsQuality AssuranceCustomer/Player SupportLocalizationOperationsNifty Games is reimagining innovative, authentic and competitive game experiences for the massive global audience of passionate sports fans, from casual gamers to seasoned aficionados. We develop and publish quick-session, head-to-head games for mobile devices, in partnership with the world’s largest sports licenses and backed by a contingent of the industry’s most powerful investors. -
Sr. Qa ManagerWarner Bros. Entertainment Group Of Companies Sep 2017 - Nov 2019Burbank, Ca, UsHarry Potter Wizards Unite (iOS/Android/Samsung)DC Legends (iOS/Android) -
Director, Quality AssuranceAge Of Learning, Inc. / Abcmouse.Com Apr 2016 - Apr 2017Glendale, Ca, UsAge of Learning, Inc. is the creator of the award-winning early childhood education website ABCmouse.com® Early Learning Academy, described by many educators as the most comprehensive early learning curriculum available online. With more than 5,000 educational activities, ABCmouse.com offers a full online curriculum for preschool, pre-k, kindergarten and first grade in reading, math, beginning science and social studies, as well as activities in music and art. The website has received special recognition from Parents magazine, and has been honored with the 2012 Teachers Choice Award, the 2011 Parents’ Choice Gold Award, the 2011 Mom’s Choice Gold Award, and the 2010 Children’s Technology Review Editor’s Choice Award. Also, the WMA presented ABCmouse.com with the 2010 Outstanding Achievement in Web Development award in two categories—Education Standard of Excellence and the Family Standard of Excellence. -
Sr. Director Of Qa, Cs, And CmRockyou Feb 2014 - Dec 2015Oakland, California, UsDirectly oversee the efforts and expansions of 65+ QA testers and customer support in US (San Francisco, Eugene, and Philly) and offshore (India, and Thailand). Provide best customer service experience for all titles. Build tier customer service structure between global geo locations. Implement mobile CS solution using Zendesk SDK. Approval and maintain A+ accreditation from Better Business Bureau. Develop and maintain budget for the team. Work with test leads and development teams to outline solid test processes. Empower and enable leads ownership and test skills to attend design reviews, create and review test plans, and ensure that appropriate testing efforts are applied to new games and features. Interface with product management, producers, and engineering management to provide QA and CS/CM status and QA testing estimate recommendations. -
Director Of Qa, Cs, And CmRockyou Aug 2012 - Feb 2014Oakland, California, Us -
Sr. Quality Assurance ManagerRockyou Jul 2011 - Aug 2012Oakland, California, Us -
Quality Assurance ManagerRockyou Mar 2010 - Jul 2011Oakland, California, UsProvided leadership to the team management, to enable the scheduling and process improvements to the site testing, automation and regressions, helping the management team oversee the efforts of testers (local and offshore (UK)). Developed and maintained budget for the team. Provide status of release readiness for production candidate builds and determine whether defects would block a release. Work with test leads and development teams to outline solid test processes. Empower and enable leads ownership and test skills to attend design reviews, create and review test plans, and ensure that appropriate testing efforts are applied to new games and features. Develop and enforce release management and code management processes for the department. Maintain an accurate release schedule. Interface with product management, producers, and engineering management to provide QA status and QA testing estimate recommendations. -
Sr. Quality Assurance Project Lead, Pogo (Online Games)Electronic Arts Jul 2007 - Feb 2010Redwood City, Ca, UsPogo.com an ecommerce casual games site.Provided leadership to the team management, to enable the scheduling and process improvements to the site testing, automation and regressions, helping the management team oversee the efforts of approx 20 testers (US and Shanghai, China). Provide status of release readiness for production candidate builds and determine whether defects would block a release. Work with test leads and development teams (US and Shanghai, China) to outline solid test processes. Empower and enable leads ownership and test skills to attend design reviews, create and review test plans, and ensure that appropriate testing efforts are applied to new games and features. Interface with program management, producers, and engineering management to provide QA status, and QA testing estimates. Fluent in both Mandarin Chinese and English. -
Quality Assurance Project Lead, Pogo (Online Games)Electronic Arts Sep 2005 - Jul 2007Redwood City, Ca, UsWork closely with US and China .COM production, engineering, and art team to proactively find and reproduce software flaws and design issues from Alpha through Final development stages. Working knowledge of Unix. Provide leadership to the quality assurance team, to provide scheduling and process to the site regressions and testing while overseeing the efforts of 5 – 15 testers. Provide status of release readiness for production candidate builds and determine whether defects would block a release. Launched Pogo China web site and the first Connected Downloadable platform title. Document software flaws and design issues in a clear, detailed, and objective manner in the database. Tasks include project management, environment troubleshooting, db flow process, personnel management, hiring, and training/supporting the team. -
Quality Assurance Project LeadElectronic Arts Jan 2003 - Sep 2005Redwood City, Ca, UsWork closely with production and localization team to proactively find and reproduce software flaws and design issues from Alpha through Final development stages. Document software flaws and design issues in a clear, detailed, and objective manner in the database. Update and implement Functional Language Testing checklist. Manage and oversee testing projects in 20 different languages. Projects involved were The Sims Xbox, The Sims Superstar, The Sims Makin’ Magic, SimCity 4 Rush Hour, The Sims2 Body Shop, The Sims 2, Home Crafter Plus, The Sims2 University (Expansion Pack #1), and The Sims2 Nightlife (Expansion Pack #2). -
Assistant Lead Tester/Core TesterElectronic Arts Jan 2002 - Dec 2002Redwood City, Ca, UsWork closely with production team to proactively find and reproduce software flaws and design issues from Alpha through Final development stages. Document software flaws and design issues in a clear, detailed, and objective manner in the database. Perform hardware and compatibility testing for various PC platform titles. Projects involved were 007 James Bond: Agent Under Fire Xbox and GameCube, Freekstyle PS2 and GameCube, 007 James Bond: Nightfire PS2, and Sims Online.
Johnson L. Skills
Johnson L. Education Details
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University Of California, DavisManagerial Economics
Frequently Asked Questions about Johnson L.
What company does Johnson L. work for?
Johnson L. works for Canadian Armed Forces | Forces Armées Canadiennes
What is Johnson L.'s role at the current company?
Johnson L.'s current role is Armoured Officer.
What is Johnson L.'s email address?
Johnson L.'s email address is jm****@****hoo.com
What is Johnson L.'s direct phone number?
Johnson L.'s direct phone number is +141558*****
What schools did Johnson L. attend?
Johnson L. attended University Of California, Davis.
What skills is Johnson L. known for?
Johnson L. has skills like Social Games, Video Games, Quality Assurance, Mobile Games, Casual Games, Software Quality Assurance, Customer Service Management, Outsourcing Management, Community Management, Customer Service Operations, Vip Services, Zendesk.
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