Letitia Johnson Email & Phone Number

Bentonville, Ar, Us

Bentonville, Arkansas, United States

➔ Lead the development and implementation of a cutting-edge Learning Management System (LMS) startup tailored to meet the needs of diverse corporate clients.➔ Collaborate with cross-functional teams including product development, engineering, and UX/UI design to ensure the successful delivery of the LMS within scope, budget, and timeline.➔ Oversee all aspects of project management, including risk management, stakeholder communication, and resource allocation to drive project milestones and objectives.➔ Spearhead the product roadmap and strategic planning to align the LMS with emerging industry trends and user feedback, ensuring a competitive edge in the e-learning market.➔ Facilitate continuous improvement by implementing agile methodologies and conducting regular retrospectives to enhance team performance and project outcomes.

Springdale, Arkansas, United States

➔ Managed the customer enablement portfolio and led three scrum teams’ project performance, implementing adjustments as necessary to meet deadlines with a 94% completion rate on quarterly goals. Utilized business value metrics to prioritize tasks, ensuring alignment with corporate strategic objectives➔ Led initiatives that optimized business systems e.g., Google Cloud Platform, Power BI, and Adobe Experience Manager, to enhance corporate communications, finance, and sales operations to meet business objectives.➔ Spearheaded the consolidation of disparate data sources into a centralized platform, resulting in improved data integrity and accessibility.Accomplishment:➔ Successfully led the prioritization and implementation of high-value projects, enhancing operational efficiency and achieving a 94% completion rate on quarterly goals.

Sandy Springs, Georgia, United States

➔ Developed and communicated strategic product roadmaps that aligned with corporate objectives, facilitating seamless product integrations and enhancements for Chronic Care Management. Assigned business value to features and initiatives, guiding prioritization to maximize impact on patient care and operational efficiency.➔ Delivered high-definition designed features ensuring accessibility according to WCAG 2.1, AA standards, ensuring inclusive user experiences.➔ Advocated for and implemented best practices in product management, standardizing processes that increased sprint delivery efficiency by 30%.Accomplishment: ➔ Implemented a value-based prioritization framework for Chronic Care Management product enhancements, resulting in a 30% increase in sprint delivery efficiency.

Baltimore, Maryland, United States

➔ Spearheaded digital transformation initiatives in Baltimore County Public Schools which enhanced administrative efficiency and educational processes through strategic IT solutions, and directly supported the integrations of classroom digital learning tools.Accomplishment:➔ Created an abbreviated enrollment workflow within the Student Information Systems database, providing a digital solution that allowed teachers to focus more on student engagement and saved valuable time.

Baltimore, Maryland Area

➔ Led the deployment and continuous enhancement of www.pandora.net websites for the US and Canada on the Salesforce Commerce Cloud (SFCC) platform. Prioritized website features and enhancements based on their business value and customer impact, improving the online shopping experience and increasing engagement.➔ Led a third-party vendor’s (LevelAccess) WCAG 2.1 audit to ensure the website met accessibility standards, addressing potential compliance issues proactively.➔ Leveraged call center analytics to spearhead the integration of a third-party order tracking system, enhancing eCommerce operations through detailed ROI and cost/benefit analyses; this strategic initiative led to roadmap adjustments and a reduction in call center inquiries by over 90%, resolving inventory discrepancies during high-traffic campaigns.➔ Managed third-party development resources and budgets ensuring optimal allocation for maximum financial efficiency and project success in the e-commerce domain.Accomplishment:➔ Reduced call center inquiries by over 90% through value-driven prioritization of eCommerce platform enhancements, leading to significant cost savings and improved customer satisfaction.

Bentonville, Ar

➔ Translated complex business objectives into detailed product requirements, ensuring technical teams were well-informed and projects remained aligned with business needs for Walmart Pharmacy. Used business value analysis to guide decision-making in project prioritization and resource allocation, aligning initiatives with key corporate goals.

Bentonville, Arkansas, United States

➔ Managed the requirements stage gate phase of the SDLC, crafting Business Requirements Documents for highly visible compliance projects – Environmental Health and Safety and Foreign Corrupt Practices Act, Archer® eGRC Implementation and Sam’s Club Loyalty ensuring strategic alignment to business objectives.

Certificate, Product Management

Bachelor Of Arts - Business Administration, Computer Information Systems

Executive Certificate, It Business Analysis