Lindsey Johnson Email & Phone Number

Madison, Wisconsin, United States

Madison, Wisconsin, United States

Madison, Wisconsin, United States

• Spearheaded the development of uniform performance review metrics and check-ins and the progression of internal customer service. Motivated a high-performing, customer-focused team of six tax representatives..
• Headed the Plain Language Initiative and fostered cross-unit collaboration, pioneering the implementation of restructured notifications to maintain concise and consistent messaging, encompassing creation of 40+.
• Supervised the research of FAQs and maintained efficient coordination between units. Collaborated with upper management to strategically regulate responses based on the organization's specific needs. Empowered a.
• Subject matter expert in unit operational efficiencies, system changes, and specific tax credits, directing the conception and implementation of the Customer Service Phone Handbook for Tax Operations Bureau.
• Secured strict compliance with all filing requirements, including residency status and the claiming of credits to reflect organizational policy and Wisconsin law. Cross-collaborated within the Income Exceptions and.

Madison, Wisconsin

• Conducted a comprehensive study classifying prevalent concerns of taxpayers and frequent filing errors to refine Volunteer Income Tax Assistance (VITA) training manual exercises; achieved large-scale publication of.
• Functioned as a primary source of knowledge in bureau, delivering insights and best practices for step-by-step filing processes. Engaged taxpayers in an inbound call center setting; overcame cross-cultural and social.
• Maintained professional aptitude and empathetic customer service while researching and defining department policies to advocate for taxpayers' concerns. Provided detailed reassurance regarding return status, specific.

Madison, Wisconsin Area

• Managed the net tax paid to another state credit by overseeing the process flow and modification of complex resident and nonresident returns, authenticating eligibility and detecting fraudulent claims; unit delivered a.
• Became the first tax representative assigned to work appeals due to the ability to process 70+ “regular” complex returns a day; evaluated returns claiming net tax paid to another state credit on long-term capital gain.
• Established a collaborative, one-on-one mentorship and performance assessment; provided constructive criticisms and improvement suggestions regarding technical processing of resident and nonresident returns claiming.

Wausau, Wisconsin

• Improved corporate and community engagement by administering five year-round fundraising events and nurturing customer relations.
• Maximized customer relationships by interpreting, recording, optimizing, and translating data collection to safeguard health and personal information standards. Significantly boosted high-quality customer service and.
• Working remotely, coordinated with national sponsors across 18 local state events in 52 countries to launch the National Partners Project; gained local satellite office sponsorships, in-kind donations, and fundraising.
• Created and presented large- and small-scale educational conferences, such as various small group sessions on the first steps in diagnosing dementia and two seminars on the significance of impact sports in relation to.

Madison, Wisconsin Area

• Redesigned record retention strategies and donation processing by expanding operational procedures, donation forms, and receipts; implemented statewide and recognized by the organization’s CEO for high-level donor.
• Systematized the employee schedule and the delegation of job responsibilities and volunteer work through regular video conference meetings and check-ins for community events. Organized travel with other event leads to.
• Managed year-round fundraising event, raising $1.5M; utilized customer relationship management software, and handled donations processing, and front-desk customer service.
• Obtained donation items, including autographed Packer gear, Wisconsin Kohl Center basketball court flooring signed by Bo Ryan, basketballs signed by Kareem Abdul-Jabbar, and vacation packages from Door County Wisconsin.
• Collaborated with the national office to promote local sporting, university-business partnerships, and committee-business network.

Madison, Wisconsin Area

• Served as the point of contact for staff, customers, volunteers, and vendors regarding any administrative concerns and disputes. Designed and spread mass marketing emails and surveys while overhauling donations.
• Restructured the division office management and the communications flow between team members, reducing call back time by two days.
• Stabilized accounting best practices by governing office supply acquisition and performing a uniform system of checks/balances for expenses and accounts payable, cutting office overhead costs by $200 annually.
• Utilized interpersonal communication skills in networking and social media platforms to recruit six volunteers, helping increase office productivity and efficiency.

1216 University Ave, Madison Wisconsin

I organized and filed purchase orders. By assisting purchasing agents with entering and closing-out purchase orders within the computer system, I facilitated in the timely output production of the purchasing office. I provided helpful suggestions in developing more efficient workflow for multiple offices. I collected, distributed and organized incoming and.

2400 Wright Street, Madison Wisconsin 53704

I refined computer proficiency and data entry skills. I completed assigned projects and met deadlines. I improved ability to collectively complete projects with others and improved interpersonal skills.

700 College Drive Decorah Iowa 52101

I gained interpersonal skills by working with customers and staff. I operated and monitored photocopying machines, paper cutter, and folder. I cataloged and executed paper projects as well as prepared documents for mailings by deadline times