Radiant1 is an Asia-focused AI-based SaaS solution that assists hotels to maximize revenue through the implementation of machine learning algorithms, which enables it to provide optimized room rate pricing on a real time basis and maximize total revenue for the customer.Responsibilities:- Collaborate with the CEO and other executives to develop and implement the company's strategic vision and long-term goals- Translate strategic objectives into actionable plans and initiatives to drive growth and profitability- Oversee day-to-day operations of the company, ensuring efficiency, quality, and compliance with industry standards and regulations- Develop and implement operational policies, procedures, and best practices to optimize workflows and maximize productivity- Lead the product development team in designing, building, and enhancing the software offering to meet customer needs and market demands- Define product roadmaps, prioritize feature development, and manage product lifecycles from conception to launch- Oversee customer success initiatives to drive user adoption, satisfaction, and retention- Establish and maintain strong customer relationships, gathering feedback and insights to inform product improvements and enhancements- Provide escalation support for complex customer issues and ensure timely resolution- Collaborate with sales and marketing teams to develop go-to-market strategies, target customer segments, and drive revenue growth- Analyze market trends, competitive landscape, and customer feedback to identify new business opportunities and product offerings- Develop and manage annual operating budgets, forecasting revenue and expenses, and monitoring financial performance against targets- Recruit, train, and develop a high-performing team of professionals across various functional areas- Foster a culture of collaboration, innovation, and accountability, promoting employee engagement and retention

Agoda is amongst the world's largest OTAs with over 4 million property listings globally, providing booking solutions for hotels, accommodations, flights, ground transfers and other ancillary services. Founded in 2005 and part of Booking Holdings (NASDAQ: BKNG), Agoda employs over 6,900 professionals across more than 50 countries.The Supply team at Agoda supports our accommodation partners through collaboration and data-backed decisions. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. At the center of it all is the desire to build long-term relationships that span borders and cultures.Responsibilities:- Building out the Tech Partnerships vertical to deepen the technical and commercial alignment with our major technical partners (team of 10+ based out of 3 locations) and establishing the Activities Commercial team to grow and optimize the activities offering within the Agoda platform- Launching Agoda's first Connectivity Preferred Partner program to establish stronger mutually beneficial partnerships with our main Channel Managers- Growing the incremental revenue generated by Tech Partners through commercial alignment (on track to 6x the incremental revenue generated YoY)- Defining the Channel Managers' Connectivity Product roadmap to increase automation and facilitate the roll-out of commercial opportunities at scale through API solutions- Exploring market opportunities to expand Agoda's integration with relevant 3rd party solutions (PMS, RMS, etc.)- Establishing and growing the Activities Commercial team to improve product offering and drive profitability- Recruiting and mentoring middle managers to efficiently drive their respective teams and contribute to the company's success, while mentoring senior ICs to reach established goals and develop their career- Collaborating with senior management to define Agoda's vision and deliver according to established goals

The Partner Development department is responsible for unlocking supply partners’ full potential at scale by growing conversion, maximizing self-service and optimizing through experimentation.Responsibilities:- Oversight of 3 distinct verticals including the technical/commercial management of Channel Managers' portfolio globally (team of 10+ based in 4 locations), the outbound Sales efforts in Greater China/North Asia (team of 20+ based in 3 locations) and the international acquisition/growth of listings (team of 25+ based in 7 locations)- Leading the business development strategy of technical partners to define and implement innovative approaches with the aim of establishing strong mutually beneficial partnerships- Building the Channel Managers' Connectivity Product roadmap to optimize connections and facilitate the roll-out of commercial opportunities at scale through API solutions- Exploring market opportunities to expand Agoda's integration with relevant 3rd party solutions (PMS, RMS, etc.)- Establishing and growing Sales outbound teams to improve property-level products' penetration in Greater China, Japan and South Korea- Optimizing the framework and processes leading to a higher conversion rate across the Sales funnel- Defining the operational framework, Product solutions and commercial models to drive growth in the number of properties contracted and listing on Agoda's booking engine- Recruiting and mentoring middle managers to efficiently drive their respective teams and contribute to the company's success - Collaborating with senior management to define Agoda's vision and deliver according to established goals

- Responsible for the Global Connectivity vertical across Agoda, including oversight of over 350+ technical partners (global Chains & Channel Managers)- Heading a team of 30+ technical experts across 5 offices (Tokyo, Shanghai, Bangkok, London & New York)- Establishing the Connectivity strategy to drive and implement Agoda’s long-term vision and goals- Defining and implementing the technical & commercial partnership framework with strategic hospitality technology vendors, such as DerbySoft, SynXis, SiteMinder, etc.- Driving the Supply Product roadmap to streamline processes, deliver efficiencies through API automation and grow revenues- Influencing the C-suite to support the roll-out of strategic company-wide initiatives in the technical space- Recruiting high potential talent and developing top performing teams

- Leading an operational team of 20+ employees with oversight of Channel Managers/Chains/Homes Connectivity, Agoda's proprietary extranet (YCS) and 3rd party supply- Managing operational project tasks to improve efficiencies across the Partner Services team- Developing strategy and roadmap to support the launch of new products/programs- Defining business needs and liaising with Product teams to develop innovative solutions supporting demand- Driving change in Agoda’s extranet and Supply APIs to optimize performance, automate processes and grow revenue- Liaising with and influencing senior stakeholders to implement the Supply Innovation's vision- Hiring and coaching team to optimize performance and maximize contribution to Agoda's bottom line

- Defining the operational strategy to support the company’s long-term goals- Designing and implementing the Business Intelligence software, which allows the integration of all data sources into a central repository and forms the cornerstone of the company’s performance management system- Developing the Product Standards, P&P, SOP, and Training Guides for OZO, Amari, Saffron and Shama brands- Elaborating brand hallmarks and overseeing their implementation- Ensuring a successful opening of new properties through the preparation of pre-opening documents (POB, 1st year budget, OS&E requirements), liaising with owners/parties involved and implementing operational standards- Managing the solicited and unsolicited GS programs- Establishing auditing tools and conducting audits to ensure that properties are in compliance with operational standards- Creating and maintaining ONYX’s online platform to distribute Corporate documents and to increase communication between properties and the Corporate Office- Providing an ongoing analysis of hotel operations including financial performance, labor productivity, guest satisfaction, etc. and acting when required through the introduction of corrective measures- Introducing new products and services to reinforce the brands’ attractiveness and to apply the company’s strategic vision in operations

- Provide an ongoing analysis of hotel operations including food & beverage, rooms, financial performance, labour productivity, and guest satisfaction- Maintain and further develop the Operation Manual- Establish auditing tools and conduct specific audits to ensure that properties are in compliance with operational standards- Develop the guest satisfaction program- Interlink with other departments as the acting interface for Operations- Desk and field research for products and procedures which may lead to an advantage or close a gap with competitors

- Standardizing procedures and processes across the properties in order to attain operational excellence- Developing concepts which will allow to reinforce competitiveness- Coordinating the introduction of new products to reinforce the brand’s attractiveness and to apply the company’s strategic vision in operations- Assessing the results of the guest satisfaction program, and act when required through the introduction of corrective measures

- Overseeing the day-to-day operations in the different departments and providing guidance in order to improve the service offered to guests- Developing and implementing projects- Assisting the Hotel Manager in carrying out his daily tasks

- Exploring opportunities and negotiating the creation of new joint partnerships- Offering technical support and guidance to the properties located in various markets worldwide- Conducting market studies analyzing various aspects of the hospitality industry

- Development of the company in the French speaking part of Switzerland through a Sales effort- Offering technical support and guidance to the properties located in France, Monaco and Switzerland- Setting up a regional strategy in compliance with the market’s needs

- Managing the breakfast service- In charge of the room service- Assisted the Maître d'Hôtel in banqueting and restaurant functions