Engine Management Systems - Powertrain And Propulsion Systems Quality & Service Engineering
CurrentEnhance product quality by identifying problems and evolving trends through data analytics and multiple reporting streams, including fieldservice engineering and dealers.Utilize HMA PQMS to conduct warranty claim analysis by causal part, DTC, keyword, etc.Analyze reports from field service engineering for specific models and problem conditions as well as resolutionCollaborate with Data Analytics and Dealer Performance Management organizations to develop service metrics for dealers and port operators in regards to inventory aged maintenance of 12V batteries.Coordinate cross-functional root cause field investigations for difficult to diagnose concerns between Field Service Engineering and North American Quality Center engineers and in some cases suppliers and R&DIntegrate root cause reports and prior mentioned data streams into Quality Information ReportsCreate technician notes to quickly fast track solutions found in the field and improve Fix it Right First Time metrics.Develop, Validate and Launch Field Remedies (Field Fix/Campaign/Recall Technical Service Bulletins) based on countermeasures developedfrom joint investigationsLead Development and Launch of Special Service Tools