Njeri Johnson Email & Phone Number

As a benefits representative had a clear understanding of all the provided benefits as well as the terms of eligibility for each member. Conveyed significant changes in insurance coverage such as increased co-payments or new limitations on treatment or prescription drug coverage to members. Listened and communicated with members and providers in an effective manner to research and quickly resolved claims, eligibility and payment issues.

Greater Detroit Area

Monitored and responded appropriately to a variety of alarm signals. Response was timely and accurate, with particular attention given to general procedures and special instructions. Communicated effectively with internal and external customers. Followed all departmental and company policies and procedures. Completed required equipment checks and daily or weekend logs. Answered multiple telephone lines. Responded to each caller in a professional and helpful manner while gathering information, troubleshooting, transferring calls, or putting callers into voice mail. Provided customer support as needed.

Knowledgeable, courteous and responsive to customers in a high-volume, fast-paced call center environment using PC, Internet and phone technology. Responded to road service problems identified problem and located customer’s location with the Google Map application with exceptional accuracy. Provided resources and solutions, facilitated support mechanisms, and ensured follow-up and resolutions.

Handled inbound calls, outbound calls, email, incidents, and requests to provide hardware and software support to resolve system/application administration and configuration issues for client. Responsible for trouble-shooting system administration issues such as installation of software, managing operating systems, root cause analysis, system boot procedures, and backup & restore procedures.

Comptia A+, Information Technology

Activities and Societies: Detroit IT User Group (formerly FHITUG)

Cna, Nursing Assistant/Aide And Patient Care Assistant/Aide