Rosanna Johnson

Rosanna Johnson Email and Phone Number

Lead Business Analyst l Product Owner l Employee Experience @ Metlife
noida, uttar pradesh, india
Rosanna Johnson's Location
Cary, North Carolina, United States, United States
Rosanna Johnson's Contact Details

Rosanna Johnson work email

Rosanna Johnson personal email

n/a
About Rosanna Johnson

12+ years of experience leading customer/employee adoption programs and global product rollouts, crafting impactful training & communication strategies, and UX driven product management. Proven record for inspiring user engagement in the application development process through focus group initiatives, actionable research, and cross-functional requirements gathering. Talented at implementing creative marketing approaches to support program/product awareness and increase user adoption.Certified SAFe 5 Product Owner / Product Manager experienced in leading an agile team. Energized by user-experience (UX) design and skilled in leading a user-driven design approach to application development projects. Highly competent in planning and executing projects related to process optimization, employee experience & engagement, and change management. Significant strength in uniting cross-functional teams (and leaders) to deliver high-quality outcomes that satisfy and delight the end user.Expertise in the following:Adoption & EngagementAgile Development (SAFe 5 Certified)User-Driven DesignUX DesignProcess Improvement Employee Experience Strategic Planning Operational Efficiency Consumer/User InsightInternal Marketing Training Development Cross-Functional CollaborationChatbot Design & Development

Rosanna Johnson's Current Company Details
Metlife

Metlife

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Lead Business Analyst l Product Owner l Employee Experience
noida, uttar pradesh, india
Employees:
184
Rosanna Johnson Work Experience Details
  • Metlife
    Sr. Lead Business Analyst
    Metlife Apr 2018 - Present
    Cary, North Carolina, United States
    As part of the Global Technology & Operations Employee Experience team, I am responsible for strategizing and leading employee experience projects and initiatives with cross-functional business partners including: IT, Global Corporate Communications, Human Resources, Unified Messaging & Mobility, and third party vendors. I also serve as a Product Owner, responsible for leading an agile development team for a custom application.
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  • Metlife
    It Business Management Consultant
    Metlife Sep 2015 - May 2018
    Raleigh-Durham, North Carolina Area
    Internal business relationship consultant at Metlife Global Operations & Technology. Principle communication and marketing strategist for Corporate Systems IT Tools & Security Systems division. Training and development manager, responsible for planning, directing, and coordinating programs to enhance the knowledge and skills of the organization’s developers, managers, directors and PMs, as part of a global IT platform roll-out.
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  • Allscripts
    Sr. Analyst, Eservices
    Allscripts Jun 2012 - May 2015
    Raleigh-Durham, North Carolina Area
    Collaborated with eService leaders to coordinate, and lead process improvement initiatives. Planned and executed projects that aligned with organizational objectives. Analyzed reported data and made actionable recommendations to continually improve client satisfaction, retention, and engagement.Worked closely with Learning & Development Team to schedule and deliver application and role-based training, mentoring, and advanced training.
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  • Allscripts
    Sr. Analyst, Post-Implementation Team
    Allscripts May 2011 - Jun 2012
    Lead special project team that proactively supported newly implemented clients. Developed a post-live training support process, resulting in significant increase in client satisfaction and VOC scores.
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  • Allscripts
    Senior Support Consultant
    Allscripts Sep 2010 - May 2011
    Developed reputation as subject matter expert. Mentored global and regional new-hires.
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  • Barton Development Group
    Public Relations Specialist
    Barton Development Group Nov 2008 - Nov 2010
    Raleigh, North Carolina, United States
    Implemented promotional and strategic marketing campaign for brand awareness and prospective client acquisition. Featured in the Triangle Business Journal.
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  • Carolina Hurricanes
    Public Relations Representative (Storm Squad)
    Carolina Hurricanes Nov 2007 - Nov 2010
    Raleigh, North Carolina, United States
    Executed promotions for corporate sponsors.
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Rosanna Johnson Skills

Process Improvement Salesforce.com Brainshark Exacttarget Sharepoint Customer Experience Design Microsoft Excel Customer Experience Analysis Performance Dashboards Powerpoint Presentation Skills Knowledge Management Access Microsoft Publisher Microsoft Word Search Analysis Instructor Led Training Classroom Instruction Change Management Reporting And Analysis Oracle E Business Suite Organization Skills Analytical Skills Kcs Post Go Live Support Meaningful Use Healthcare Information Technology Ehr Practice Management Software Documentation Software Implementation Business Process Improvement Customer Service Training Microsoft Office Healthcare Information Technology Requirements Analysis Project Management Strategic Planning Business Analysis Software Project Management

Frequently Asked Questions about Rosanna Johnson

What company does Rosanna Johnson work for?

Rosanna Johnson works for Metlife

What is Rosanna Johnson's role at the current company?

Rosanna Johnson's current role is Lead Business Analyst l Product Owner l Employee Experience.

What is Rosanna Johnson's email address?

Rosanna Johnson's email address is ro****@****pts.com

What skills is Rosanna Johnson known for?

Rosanna Johnson has skills like Process Improvement, Salesforce.com, Brainshark, Exacttarget, Sharepoint, Customer Experience Design, Microsoft Excel, Customer Experience Analysis, Performance Dashboards, Powerpoint, Presentation Skills, Knowledge Management.

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