Founded by a team from Google, Apple, and Intuit, Smith.ai is known for superior call-answering services. The company's friendly, professional virtual receptionists answer calls, web chats, and texts; book appointments; qualify leads; handle new customer intake; answer questions; and make outbound calls for small and solo businesses.🔘 Executed customer service tasks, such as qualifying new clients, booking appointments, and collecting payments within the virtual call center of a receptionist staffing agency.🔘 Exceeded call handling metrics by completing 70+ inbound/outbound calls daily, with 90% of calls staying within the 6-minute maximum time allotment.🔘 Handled sensitive phone calls carefully and discretely, contributing to a positive customer experience.

Ultimate Medical Academy (UMA) is a non-profit healthcare educational institution with a national presence. UMA offers allied healthcare education online or blended in Clearwater, Florida. The school is institutionally accredited by the Accrediting Bureau of Health Education Schools (ABHES.org).🔘 Executed customer support tasks, such as handling inbound/outbound customer interactions through phone, SMS, and email channels within the virtual call center of an online healthcare school.🔘 Managed book of business according to company guidelines by dialing 300+ leads and logging 3+ hours of talk time per day, achieving 100% of enrollment quota each sales cycle.🔘 Demonstrated effective telephone communication by utilizing call script and questioning/listening skills to understand each caller’s needs, closing 80% of sales in one phone call.

🔘 Assessed business objectives for clients in various industries to design websites using multiple platforms, including WordPress, Webflow, Wix, Shopify, GoDaddy, and Cartzy.🔘 Conducted keyword research using Google Keyword Planner and wrote SEO-optimized content for client biographies, product/service descriptions, and blog posts.🔘 Created Google and Microsoft shopping ads for 30+ products on a Shopify e-commerce website, earning $1,000 in revenue in the first quarter.

The Restaurant School at Walnut Hill College is a private hospitality college with associate and bachelor's degrees in Culinary Arts, Pastry Arts, Restaurant Management, and Hotel Management. The college provides an experiential learning environment, where students make and serve gourmet cuisine in the on-campus restaurant and pastry shop, which are open to the public.🔘 Executed student support tasks, such as collecting student feedback from online reviews and quizzes, sharing data with the faculty, student success, and career success teams, and championing product improvements within the hospitality college's 8 degree programs.🔘 Guided 3 groups of 20+ graduating students through their capstone project each year by helping them define/develop a marketing plan to promote the new menu they created for the college's main restaurant.🔘 Oversaw 4 student organizations with a combined total of 100+ members, increasing student engagement on campus and enabling students to earn extracurricular activity credits required for graduation.

🔘 Executed customer service tasks, such as answering phone calls, responding to student inquiries, and resolving incidents using customer relationship management software within the admissions office of a hospitality college. 🔘 Managed the CampusNexus CRM database by adding/updating records of 50+ leads weekly and matching those leads with admissions representatives, assisting the admissions team in generating $5M in revenue.🔘 Analyzed enrollment data on 70+ students each academic quarter using Microsoft Excel and created reports that outlined the number of enrollments and demographic breakdown for each degree program.🔘 Audited enrollment applications by verifying the contents of each prospective student’s file and notifying their admissions representative of any outstanding requirements or issues.🔘 Graded entrance exams for 20+ students weekly and posted grades in CampusNexus.