Johnson Uy Email & Phone Number

•Manage multiple Microsoft/Office365 tenants•Administer and Manage Azure AD, Virtual Desktops, Conditional access, and Enterprise Apps.•Provide Tier 2 and 3 customer support, remotely, over the phone, and face-to-face.•Oversee and manage technical work across US and India support teams.•Deploy backup solutions such as Veaam B&R, Barracuda M365, and Windows Backup Server.•Administer and manage AWS Workspaces and EC2 Instances. •Setup and Configure various IT Helpdesk… Show more •Manage multiple Microsoft/Office365 tenants•Administer and Manage Azure AD, Virtual Desktops, Conditional access, and Enterprise Apps.•Provide Tier 2 and 3 customer support, remotely, over the phone, and face-to-face.•Oversee and manage technical work across US and India support teams.•Deploy backup solutions such as Veaam B&R, Barracuda M365, and Windows Backup Server.•Administer and manage AWS Workspaces and EC2 Instances. •Setup and Configure various IT Helpdesk software, such as Manage Engine, JIRA, and Solarwinds.•Administer and manage various on-premise servers including Active Directory, Web, Application, Backup, File and Print Servers running on Windows Server 2012 R2, 2016, and 2019.•Configure and Maintain various FTP SaaS, and on-premise sFTP servers. Show less

Fontana, Ca

•Responsible for resolving Tier 2 + issues across 15 sites throughout SOCAL and Nevada. •Manage and monitor all physical/virtual servers and network devices.•Administer and maintain Office 365 accounts company-wide.•Maintain Active Directory, GPOs, DNS, DHCP, Sites and Services, WSUS updates, and DFS replication.•Monitor network traffic and bandwidth related issues via Solar Winds•Administer and utilize ManageEngine tools; DesktopCentral, ADManager, OpManager, and OpUtils… Show more •Responsible for resolving Tier 2 + issues across 15 sites throughout SOCAL and Nevada. •Manage and monitor all physical/virtual servers and network devices.•Administer and maintain Office 365 accounts company-wide.•Maintain Active Directory, GPOs, DNS, DHCP, Sites and Services, WSUS updates, and DFS replication.•Monitor network traffic and bandwidth related issues via Solar Winds•Administer and utilize ManageEngine tools; DesktopCentral, ADManager, OpManager, and OpUtils. •Deploy routers, switches, wireless APs UPS, DVR systems, and network printers for new site roll-outs. Show less

Riverside, Ca

•Build out and manage physical/virtual servers for development and production environments.•Create and Manage Volumes/LUNS and CIFS in Netapp and Nimble storage appliances.•Deploy computer/user GPO configurations for terminal server and desktop environments.•Manage Exchange mailboxes, public folders and SharePoint features using Windows Powershell.•Setup Sophos Enterprise and deploy Antivirus software to end point clients.•Responsible for resolving Tier 2 & 3 and other… Show more •Build out and manage physical/virtual servers for development and production environments.•Create and Manage Volumes/LUNS and CIFS in Netapp and Nimble storage appliances.•Deploy computer/user GPO configurations for terminal server and desktop environments.•Manage Exchange mailboxes, public folders and SharePoint features using Windows Powershell.•Setup Sophos Enterprise and deploy Antivirus software to end point clients.•Responsible for resolving Tier 2 & 3 and other escalated high-level support cases for a 400+ end-user community. •Administer TLS email encryption, email content filters, and general security in Mimecast Unified Email.•Setup backup jobs in Veeam for virtual machines and Robocopy switches for CIFS backups. Show less

Santa Ana, Ca

•Supported over 350 end users, remotely and on-site to resolve various system issues.•Setup work order forms, routing rules and administered access for Track-It! Ticketing system. •Served as primary contact for all service-desk procurement needs. •Supported Call audio/video recording issues and Calabrio QM and WFM applications.•Configured and deployed Cisco 79xx, 78xx, and Cisco IP Virtual phones. •Setup, configured, and deployed print servers to different business… Show more •Supported over 350 end users, remotely and on-site to resolve various system issues.•Setup work order forms, routing rules and administered access for Track-It! Ticketing system. •Served as primary contact for all service-desk procurement needs. •Supported Call audio/video recording issues and Calabrio QM and WFM applications.•Configured and deployed Cisco 79xx, 78xx, and Cisco IP Virtual phones. •Setup, configured, and deployed print servers to different business units.•Setup and supported remote branch offices with desktops, thin client, switches, routers, wireless access points, and printers. •Managed employee badge access to various buildings and rooms in the Brivo Security System. Show less

Pomona, Ca

•Provided phone support to end users experiencing web application/software compatibility issues with the Matrix multiple listing service.•Administered brokers requesting IDX feeds to their public MLS sites. •Performed QA checks on public listing for reported data violations across various MLS systems. •Performed QA testing of the MLS web application for compatibility across multiple browsers.•Contributed in various system roll-out projects such as geo-coding and SafeMLS token… Show more •Provided phone support to end users experiencing web application/software compatibility issues with the Matrix multiple listing service.•Administered brokers requesting IDX feeds to their public MLS sites. •Performed QA checks on public listing for reported data violations across various MLS systems. •Performed QA testing of the MLS web application for compatibility across multiple browsers.•Contributed in various system roll-out projects such as geo-coding and SafeMLS token security. Show less

Monterey Park, Ca

•Created VLAN’s on Cisco 3750 switches, and managed port availability.•Troubleshot and documented F5 Global and Local Load Balancers experiencing SNMP issues.•Populated and configured the Configuration Management Database (CMDB).•Configured VPN connections and WinSCP software on employee laptops.•Utilized discovery, change detection and service desk tools to manage configuration items.

San Bernardino, Ca

•Provided on-site technical support and off-site remote assistance.•Created and managed helpdesk tickets for work flow and accuracy.•Created workstation images and deployed them via RIS server for student lab computers.•Installed and setup desktop printers. Assisted users connect to network printers.•Contributed to several projects including server operating system and hardware upgrades.