Johnson Yeboah Email & Phone Number

United States

Accra, Greater Accra Region, Ghana

Feeding the AI module with data by doing the following:. Training the AI on how to perform sophisticated searches using different search techniques.. Training the AI on navigating GUI webpages to retrieve the requested information.. Training the AI on how to perform Trivia searches.. Training the AI to create end-user results like word processing, text.

Accra, Greater Accra, Ghana

• With attention to detail and effective communication promote the public relations of the organization on social media by responding to dissatisfied customers in the comment sections on the Facebook page.
• Digital marketing through communicating and explaining product offerings in the comment sections of the organization's Facebook page.
• Obtained 93% quality assurance scores (knowledge of products and the company, grammar, spelling, proper escalation, interaction notes, cross-sell, and upsell) in less than a month in the role.
• Working with the social media representative team to attend to all customer queries, concerns, and comments posted to the company's social media platforms, and direct messages (Facebook, Twitter, Instagram, and Live.
• Through written communication educates and assists customers on product offerings and offers upselling and cross-selling services in addition.

Accra, Greater Accra, Ghana

• Responds and assists 80+ customers and potential clients a day through inbound calls.
• Assists the sales team, by educating and communicating to callers on product benefits, which encourages them to make purchases and become subscribers.
• Corrects billing issues by escalating cases to the business desk to help solve customer complaints.
• Recommends solutions within customer budgets to help in customer retainment.

Accra Metropolis, Greater Accra, Ghana

 Professionally cooperating, managing and working closely with software developers to develop numerous mobile apps and websites for clients. GCARE and Fuel-n-Go are case in point. Ensure consistent installation and update of wide range of software and work related systems such as Microsoft office programs, Anti-Virus and web security software.  Network.

 Created a new and robust database for the easy track and keeping of inventory of over 800 different products at 8 different company locations. Recorded daily, stocks of all branches for the reconciliation and tracking of monthly stock balances. For the purpose of editing, carefully compared and ensure stocks balances on stock sheet or database matched.

Greater Accra

 Aided over 300 clients and staff with signing in to mail and accessing information on systems. Managed, preserved and aided clients in retrieval of both electronic and paper information. Assisted librarians with cataloguing books into library system. (Sierra) Troubleshooting, providing solutions and reporting various hardware, software and network.

Dansoman

 Placed on company record about 350 clientele data per week. Analyzed keyed in data at least thrice every week.  Assisted in the preparation of the bimonthly report using analyzed data

Ghana

 Reached out and marketed mobile broadband devices as well as services to over 800 social media based consumers.

Ghana

street marketing and selling of the new nescafe 3 in 1.

Master Of Arts - Ma, Development Management

Bachelor Of Arts - Ba, Information Studies And Political Science, 3.76 Gpa

Activities and Societies: Ghamsu Coordinators IT management, systems analysis, automation of IS. organizational theory, human resource.

West African Senior Secondary Certificate Examination, Business Option

Activities and Societies: GUNSA Accounting, business management, economics