Accountable for the oversight and direction of the professional services teams. Enhance business operations and best practices ensuring a turnkey solution for our clients. Develop genuine partnerships as a result of customer relations and retention. Valued and trusted relationships is a passion of mine to which falls directly inline with the established core values and overall mission at Snap.

Fully embracing InterDyn BMI's mission is to enhance the lives of its employees and customers by working together to provide quality business solutions.Accountable for working collaboratively on the design, implementation and on-going execution of unified processes with the objective to increase the visibility of progress and profitability on all projects.

Manage numerous concurrent complex, global, multiphase implementations. Responsible for evaluating and on-boarding new partners. Manage client expectations, drive resource deliverables, and exercise scope control to ensure projects complete on schedule.

Managing industry professionals providing coordination with the analysis, acquisition, implementation and installation of new hardware and software. Launching systems and software packages that are the leading edge of restaurant technology.

Director of Operations - zip express installation (Nationwide premier electronic installation provider specializing in commercial, government, retail and residential site deployments)Through my team; responsible for achieving revenue and gross margin objectives nationwide while ensuring World Class Service for the client and ensure operational efficiency. Continuously monitored and improved operational plans and tactics of team identified trends of escalated or recurring problems and developed cross-functional processes to improve or resolve the issues. Collaborated with vendors, clients, internal employees to ensure successful field service roll out projects were executed smoothly.

Worked with the management team to develop and implement organizational strategies, policies and practices. Improved the operational systems and processes in support of the organizations mission. Increased effectiveness and efficiency at the retail level