John Speth Email & Phone Number

Phoenix, Az, Us

Mesa, Arizona

Responsible for successfully onboarding Clients and helping them discover the true voice of their customers through Customer Experience research, analysis, and the development of actionable business insights.

Phoenix, Arizona Area

INNER CIRCLE PARTNERS, LLC Mesa, AZ 2016 - 2019 Management and consulting services optimizing transitional and rapid-growth companies.Organizational Development Consultant Guide management in human resource planning and development, streamlining operations and supply chain, executing marketing and sales strategy, analyzing finances, and achieving goals.• Generating rapid, multi-million dollar sales growth in 4 years by coaching CEO of an international sporting goods manufacturer in strategic marketing, HR planning, and operations development.• Directed merger and rapid expansion of two specialty concrete equipment manufacturers by establishing a strategic operations and marketing plan and developing new product lines.• Managed US startup operations of a multinational import and wholesale business. Developed inventory management system and price lists for 600+ items. Created sales kit and led sales team in executing direct marketing campaign to 1000 dealers.• Built online marketing division, and enabled owners to make a timely change in business direction by serving as interim Chief Operating Officer for a developer of custom, enterprise-level websites.• Board Member, East Valley Institute of Technology (EVIT), Culinary Program Advisory Council.

Chandler, Arizona

HELSER BROTHERS, INC Chandler, AZ 2009 - 2016 Manufacturer and wholesaler of high-end drapery hardware in the global interior design industry. General Manager Led a 6-person management team responsible for daily factory operations and a positive income statement. Improved quality and operational efficiencies, HR development, sales and marketing, and customer service. Increased profitability and prepared company for growth and succession. • Enabled accurate and timely reporting on financial and operational metrics and facilitated transition from an owner-run company to a professionally managed enterprise by developing a strategic growth plan, budgets, operations manual, and fostering a systems-oriented culture.• Boosted sales 13% over previous year and posted best sales performance and profitability over six-year period by developing strategic sales plan, sales contracts, compensation plans, recruiting National Sales Manager and Sales Reps, and synergizing sales focus across all departments.• Produced hundreds of grassroots level improvements and a culture of relentless customer care by improving the quality management system and enabling team members to track performance and lead solution discussions. Featured in a webinar by leading customer experience firm IPSOS.• Expanded the inventory management system to procure and track 7000+ products, and boosted top line revenue by launching 5 innovative product lines and marketing 900+ new items.

Salt Lake City, Ut & Phoenix, Az

INNER CIRCLE PARTNERS, LLC Salt Lake City, UT & Phoenix, AZ 1997 - 2009 Consulting firm specializing in aligning rapid growth company operations with strategy and culture. Organizational Development Consultant Led change management campaigns in 80+ companies, designing strategy, HR planning and leadership development, compensation and performance evaluation, streamlining supply chain processes and systems, and operations project management, generating growth of $200+ million. • Improved leadership skills of over 2,500 business leaders and teams by creating and training the Supervisor Development Series and the Business Development Series workshops. • Developed a corporate university and 12–months of curriculum to train groups of 15-50 in technical, leadership, and management skills.• Reduced write-off errors by 30%, saving $25,000 a month by developing an incentive program rewarding team members when monthly quality goals were met.• Developed workforce planning systems in four companies by creating 800+ job descriptions, developing performance evaluation systems, and building custom compensation systems.• Managed rezoning and profitable sale of a deadlocked $1 million real estate development project by coordinating solutions with engineers, architects, planning and zoning, and other city officials.• Consulted with Ancestry.com to capture $40M in private funding, implementing unique quality improvement strategies, reengineering product lines, and preparing for explosive growth.

Orem, Utah

PHONE DIRECTORIES COMPANY, INC. Business Development Officer 1999 - 2001 $55 million publishing company with 900 employees in Orem, UT and Vancouver, BC. Delivered $20 million in sales growth by implementing quality management system and reengineering business processes to reduce production cycle from 15 down to 12 months. Increased net income from 5 to 10% in 2 years by redesigning 27 publishing departments into a lean, team structure. Grew initial $2 million investment into an $80 million sale in 4 years by developing Canadian expansion model.

Master’S Degree, Masters Of Organizational Behavior, 3.91 Gpa

Activities and Societies: • Mountainlands Economic Summit Design Team Founding Member, Orem, Utah • Taught series of entrepreneurial.

Bachelor’S Degree, Business Management, Organizational Behavior And Entrepreneurship Emphasis, 3.91 Gpa - Cum Laude

Activities and Societies: Marketing Club, Various church responsibilities, Taught series of entrepreneurial and small business workshops.

Associate Of Arts And Sciences - Aas, Interpersonal Communication, 3.77

Formerly Ricks College.