Customer Success Coach
CurrentCustomer Success coach supporting Tracksmart Attendance, Scheduling & Time Clock.Took incoming calls to answer questions, solve problems and provide solutions.Performed demos of the programs with the customer on the phone.Logged all calls and made sales when I could.Helped people over the chat system with their questions or problems.Made outgoing calls based on leads that came in through salesforce.Tracked customer progress through Totango.Participated in daily standup and weekly meetings.Answered the phone in a clear and polite manner.Worked with our technical team to solve issues customers were having.Sent emails to the leads that I got to see if they needed any help or wanted to buy.