John Rawson Email & Phone Number

I’m a results-oriented professional with expertise in customer renewals, retention, and relationship management, particularly within the SaaS space. In my current role at Xactly, I’ve successfully renewed over $5M in Annual Recurring Revenue (ARR), maintaining a 98% on-time renewal rate. I thrive in driving customer satisfaction and long-term business growth by identifying upsell and cross-sell opportunities while ensuring a seamless customer experience. My ability to collaborate effectively with sales, customer success, and product teams allows me to deliver tailored solutions that align with customer goals and deliver measurable value.In addition to my role at Xactly, I’m also an equity owner at The Bean Book LLC, where I’ve played a key role in driving continued growth and client satisfaction. Through proactive communication and strategic problem-solving, I work closely with our clients to ensure they achieve long-term success and maximize the value they get from our offerings. This hands-on experience in both the corporate and small business sectors has honed my ability to build and nurture strong, lasting client relationships, even in the most challenging of environments.I’m passionate about using data and insights to enhance customer outcomes and consistently exceed performance targets. Whether it’s driving renewals, managing customer lifecycles, or identifying new opportunities for growth, I am committed to creating value and fostering lasting partnerships that lead to mutual success.

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  Colorado Christian University

  Senior