I have a wide knowledge base as an experienced Senior Business Analyst with +15 years’ (level 4) experience of strategic planning and technical business development. I would describe myself as an innovative, creative advisor and a structured, analytical strategist – traits that complement my range of expertise. I prefer to work with my objectives based on data-driven insights and by using quick feedback loops with customers and stakeholders. As an individual, I can encourage co-workers to work together with me towards the same goals. My most common stakeholders are: Architects, Product Owners, Product Managers, Business Owners, Test Managers, Development Teams, Subject Matters Experts.

Since March 2023, I have worked as a Release Coordinator within Telecom. The work has been based on the agile framework SAFe.

Advisor/Instructor for broadband support, specialising in IPTV, xDSL, VOIP and PSTN. Duties included follow-up of helpdesk technicians’ work processes and skills, and serving as an advisor in complex customer cases. My support duties included a great deal of Customer contact.