Currently managing healthcare services business with internal and external direct reports to include Leaders , focused on a variety of healthcare specialties in Imaging, Biomed and Patient care solutions committed to delivering first-class customer service while growing the business; Lead multiple facilities for major integrated delivery networks and the group’s purchasing organizations healthcare systems, managing the operational & financial aspects of the business in alliance with key decision-makers at the executive level. Oversee the delivery of diagnostic imaging, clinical, and lifecare solutions/services to a large and growing customer base within Colorado, Wyoming, and New Mexico territories. Manage the hiring, training, and advancement of our team with an unwavering commitment to excellence in customer service and driving business expansion.Responsible for both top line revenue and bottom-line margin with full ownership of budget and qtr. outcomes• Responsibilities include P&L Management, Account/Relationship Management, Financial & Operational Leadership, Sales Growth, Business Development, Team/Leader to Leader Development, and Resource Deployment.

Fire and Rescue

Area service managerHeaded daily imaging service operations in seven states, with a $41M annual revenue territory. Successfully worked alongside marketing, sales, legal, finance, and operations teams, overseeing P&L functions, and exceeding margins/objectives while maintaining operational costs within budget. Interviewed and hired new customer support engineers aimed at assisting customers with the installation/utilization of our products & services and eliminating any technical issues. Collaborated closely with technical support and services teams to effectively handle the escalations & resolutions of intermittent service, applications, and field modifications and ensure proper operations. Negotiated contracts/POP agreements and generated maximum business opportunities & revenue streams for the firm.

Sales / Service supportNurtured long-term relationships with clients, providing them with the products/services according to their needs and guaranteeing maximum customer satisfaction. Conducted thorough market research and analysis, executed sales promotion strategies, and achieved significant success in generating new business opportunities. Offered effective leadership and guidance to staff members, preparing them to deliver sales and service support and enabling them to produce profitable growth. Held account management and retention responsibilities, recommending service, support, and improvement packages to clients, increasing their consumption of products/services, and maximizing retention and cross-sell/upsell prospects within the customer base.