* IT Strategy and Roadmap* Technology and Service Transformation (New Digital Channels, Services and Back office automation)* Platforms renewal and integration (Applications Product Design and Development)* Enabling service improvement through new product and system development* Improve organizational change capability through "best fit" frameworks and operating models* Achieve Statutory Risk and Compliance Requirements for Local Government (Data Privacy, Data Security)

* Structural reform and continuous improvement programs* Digital Strategy, Digital Transformation Program* Business and Customer Services Technology Refresh Programs* Research and Development of SMS Crisis Services

* Stabilize technology platforms and teams* IT strategy for legacy systems replacement and roadmap for IT-Business growth* Automation : Improve Operating costs through service automation* Information Security

* Redevelop our SaaS Cloud Product (Records and CRM) providing records management to the "Big 4" banks and hospitals.* Strategy and RoadMap for business growth into "Document Recognition" (Developed a platform which reads mortgage documents end to end and loads them into the "big 4" banks loan processing systems (digital transformation for mortgage services)* Implement PCI Security Certification* Globalize IT Services by establishing centers of IT excellence across the globe and consolidating capabilities for lower dost, higher quality of service and improved 24 hour follow the sun IT Support

Global Wholesale and Retail Foreign Exchange / Trading Systems, SaaS and Professional Services, (Microsoft Gold Certified Partner). Provider of choice for: First Rate Exchange Services, American Express, Credit Suisse, Royal Bank of Scotland, ANZ.Role Responsibilities: * Build a High Performing team and Enterprise Capability Transformation: Agile, Quality Assurance, DevOps, Architecture, Business Analysis and Modelling.* Eradicate severity issues, improve customer satisfaction and restore product profitability.* Professional Services Executive Consulting. * Produce first edition (Version 1) of Global Trading Platform using Service Oriented Architecture, WPF, WCF Dotnet.

Mortgage Sales Commission Aggregation Platform, Customer CRM, Web (Cloud SaaS) Loan Comparator Products, Online Loan Application Systems for NAB, Westpac, CBA, ANZ, St.George and many other mortgage provider organisations in Australia.Role Responsibilities: All aspects of ICT, Software Development, Operations Support, Service Desk, Customer Applications (Saas) and back office applications.Key Transformation Projects to improve IT Return on investment, lower support overhead, apply a rational benefits optimisation approach to project delivery, develop capability for repeatable outcomes and SLA's in IT, renew systems and improve customer satisfaction:* Develop an ITIL operating model (V2) & governance structures for IT.* Restructure IT and build a high performing team under the ITIL operating model.* Implement Job Roles, skills specialisation, performance KPI 's. * Implement Change Management, Business Case and ROIC assessment processes.* Provide executive representation and deliver IT strategies that continuously evolve in line with business strategy.* Implement Problem Management, Service Desk competencies to lower support overhead to best practice standards. * Renew systems, develop emerging cloud products using latest technologies and methodology, frameworks, quality assurance.

Portfolio: Development, Support, Business Information tools for MLC Wealth Management Products: Unit & Property Trust Funds, Superannuation & Investment Portfolio Management services.

Professional Service Consultancy - IT Service Management Organisational Re Engineering

Airline Commissions And Availings Technology Service Delivery.Y2K Remediation Project Management, CICS COBOL DB2 Commissions Systems Development and Support