John Starkey Email & Phone Number

Knoxville, Tn, Us

White Plains, Ny

Developed, maintained and supported comprehensive automation and conversion solutions for Electronic Medical Records (EMR), Practice Management Systems(PM) systems, and Electronic Data Interchange (EDI) using advanced development and coding techniques for 500 regional clients in New York, New Jersey, and Connecticut. Implemented all phases of application design -- from coding and prototyping through system testing, integration, deployment, and documentation.

Tampa, Fl

Worked in a specialized team ranging from 1-4 industry experts to develop and implement a process to identify, prioritize, and report on issues related to Vitera's clearinghouse partners. Collaborated with support, implementation, registration, and sales departments to create action plans and communicate them to employees and clients. Managed regular meetings with support, management, and third-party vendors to discuss priorities and proactively resolve ANSI X12 issues and insurance company changes.- Implemented a successful vendor escalation and prioritization process, reducing turnover time on vendor issues by 100-500%.- Designed and supplied detail reports to executive management on high impact vendor issues, enabling the recovery of revenue for 10K man hours that the company spent addressing them.- Substantially reduced logging time for issues by managing the conversion of the vendor tracking and reporting database from a SharePoint application to Salesforce database.- Reduced turnover time on application login administration for multiple third-party application 500% by designing and implementing an in-house process to manage these requests.- Drafted and recorded voice messages for high-impact issues on the Vitera phone system for all inbound support calls, reducing related support cases 90%.

Tampa/St. Petersburg, Florida Area

Supervised teams of 6 to 15 technicians in a fast paced environment supporting 4,000+ clients with 3 to 1,200 user systems on the Medical Manager practice management software system. Ensured team maximized utility and conformed to organizational standards through live call monitoring and case analysis. Promoted career development through periodic team member reviews.- Received executive recognition for leading winning team in 2, 4-month productivity incentive challenge initiatives.- Accepted and facilitated resolution of manager request calls from Sage clients on EDI issues with a 100% satisfaction rate.- Promoted to primary EDI trainer and trained over 40 new EDI support employees through individual sessions and by conducting a 3-day EDI workshop for 30 employees.

Tampa/St. Petersburg, Florida Area

EDI support for 4000+ clients of Windows and SCO Unix / AIX / Linux based Medical Manager physicians practice management software. - Principle contact in EDI chat assistance program for other EDI technicians for collaboration and training in specific issue examples.- Accepted incoming calls through live phone and support management software systems and work calls to resolution.- Assist team members as needed with technical issues within EDI support in areas such as ERA, advanced claim setups, and real-time services.

Vienna, Wv

Worked in 2-3 member team in software and hardware support for 180 regional clients in the healthcare and construction industries. Completed hardware and software installations, upgrades, built client training documents and completed client training on EDI Services. Installed and supported large and small client software and networks.- Surveys showed 100% client satisfaction ratings at 2002 company acquisition, outstanding among dealerships nationwide- Year-over-year customer growth with 98% retention

Bachelor Of Business Administration (B.B.A.), Computer Information Systems

Associate Degree In Data Processing