John States Email & Phone Number

● Drive the development of innovative products and revenue streams in the cryptocurrency space, aligning customer needs with Bitcoin Depot's evolving business model while managing the end-to-end product lifecycle from conception to launch.● Lead cross-functional collaboration with Development, Marketing, and Compliance teams to create technology strategies and product roadmaps, ensuring seamless integration of business objectives and technical requirements for the world's largest Bitcoin ATM Network.

● Spearheaded end-to-end product roadmaps for multiple features, leveraging a user-centric approach. Orchestrated seamless transitions from concept to execution, ensuring each addition not only aligned with business goals but also surpassed user expectations, driving satisfaction and loyalty.● Engaged closely with customers and power users to cultivate a deep understanding of their pain points, actively soliciting feedback to inform strategic feature enhancements.

● Formulated detailed product specifications, translating conceptual designs into tangible prototypes, and meticulously documented each stage of development.● Delivered comprehensive written analyses to the development team, offering insightful perspectives that contributed to informed decision-making and iterative improvements.

● Devised and implemented meticulous test procedures, demonstrating precision in execution and methodical evaluation of outcomes.● Collaborated seamlessly across departments to produce documentation catering to both technical and non-technical audiences, ensuring clarity and inclusivity in conveying complex information.

● Facilitated seamless onboarding for new clients and partners, ensuring a smooth transition into our ecosystem.● Produced multimedia instructional content, enriching both internal and external knowledge repositories with accessible resources.

Phoenix, Arizona Area

● Oversaw end-to-end project management for designated accounts, ensuring seamless execution and client satisfaction.● Optimized processes to drive revenue growth and enhance margins, effectively maximizing operational efficiency.

Phoenix, Arizona Area

● Championed proactive analysis, strategically implementing robust procedures, systems, and comprehensive documentation to optimize warehouse operations.● Demonstrated adeptness in purchasing and inventory management, fostering seamless supply chain operations and resource allocation.

Greater Pittsburgh Area

● Efficiently scheduled and executed new installations, product replacements, and service tasks, ensuring streamlined operations and uninterrupted service delivery.● Revitalized inventory processes and orchestrated the redevelopment of the inventory system, resulting in heightened efficiency and substantial cost savings.

Greater Pittsburgh Area

● Led and directed the customer service department, orchestrating seamless operations and fostering enduring client relationships.● Designed comprehensive instructional manuals and procedural guidelines for both internal customer service teams and field technicians, bolstering efficiency and service quality.

Greater Pittsburgh Area

● Delivered advanced customer support, effectively addressing escalations and ensuring top-tier service satisfaction.● Executed on-site installations and proficiently conducted repairs in the field, contributing to seamless network functionality.

Greater Pittsburgh Area

● Provided expert-level customer support, adeptly handling escalations and fostering optimal client satisfaction.● Conducted on-site installations and efficiently performed repairs in the field, contributing to the seamless operation of network systems.

Greater Pittsburgh Area

● Performed meticulous cataloging, digitization, and adept video editing, contributing to seamless multimedia management.