John Stizza Email & Phone Number

Philadelphia, Pa, Us

Boothwyn, Pa

Various Locations Across Pa, Tx, And Tn

• Develops engaging content for the entertainment industry, specializing in music journalism, album and concert reviews, artist biographies, executive profiles, website content, marketing copy, and press releases.• Achieves far-reaching media coverage and client exposure as a digital and social marketing expert.• Successfully creates client assets and marketing materials by building strong internal and external relationships to generate strategic content and continually manage multi-faceted projects. KEY ACHIEVEMENTS:• Contributed to South by Southwest’s (SXSW) website and promoted various musical acts in the 2015 and 2016 festivals.

• Writes, directs, produces, scores, and arranges original musical compositions for various genres.• Collaborates, performs, and co-writes with other musicians, forming collectives with other composers and performers.• Produces work at a consistently high standard with outstanding musical and instrumental talent.• Skilled in networking, possesses a large book of clients and resources, markets through various social networking sites.NOTABLE COLLABORATIONS:• Tallest Towers – Austin, TX• Treaty Oak – Austin, TX• The Spring Break Edition – Austin, TX• The Eastern Ocean – Nashville, TN• Sharif Iman – Nashville, TN• Evolvers – Austin, TX• South Dakota pop-rock artist Angel Dean

• Travels with bands, works on-site at remote venues, and sets up all musical equipment including guitars, drums, keyboards, and all other instruments and gear. • Keeps inventory of and identifies and procures necessary instruments and equipment, replacing and repairing as needed, keeping everything in tune and running smoothly wherever the band is playing.• Works small to large scale gigs, concerts, and music events at specified venues.• Attends technical preparation meetings with venue staff ensuring successful productions.KEY ACHIEVEMENTS:• Trained, coached, and supervised 100+ multigenerational volunteers to successfully install all equipment by the deadline.• Maintained 100% efficiency with event-specific hardware and software.• Delivered 99% successful maintenance of owned and rented equipment.• Achieved 99% flawless equipment performance during live events.NOTABLE CLIENTS: • South by Southwest (SXSW) • Soundcheck Austin• Spring Break Edition• Evolvers• Sharif Iman• The Eastern Ocean• This Beautiful Republic

Newtown Square, Pennsylvania, United States

- Worked in the Prepared Foods Dept, with a focus on quality control and customer service.

Philadelphia Regional Office

• Established, maintained, and built relationships with existing customers.• Provided face-to-face interactions, account advisement, support, and feedback throughout the partnership lifecycle.• Provided continual oversight to 800+ accounts and clients within the regional office.• Maintained high levels of customer engagement focusing on customer satisfaction and loyalty.• Adhered to schedules and deadlines and provided verbal and written responses to client requests and inquiries.• Traveled daily to various client locations to offer account support, assistance, and advisement.• Worked collaboratively to communicate and resolve customer complaints, software issues, and account upgrades.KEY ACHIEVEMENTS:• Delivered 100% client satisfaction and retention while providing diplomacy, tact, and poise under pressure.• Co-developed and originated the Client Relations Director position within the Philadelphia branch.

Austin, Texas, United States

• Assisted three teams: Support, Onboarding, and Retention. • Managed incoming customer support requests, onboarded new accounts, and retained existing clients.• Supplied front-line feedback and analytics on multiple experimental program implementations, including developing new customer onboarding methods.• Onboarded up to five accounts per day and supported multiple inbound support requests.• Owned consultative post-sales customer journey. • Provided guidance and executed success plans for customers.• Worked with internal and external cross-functional teams to help align customer needs, strategic goals, and customer satisfaction and retention.• Collaborated with SaaS Sales teams by identifying and evaluating potential sales leads and achieving successful key performance indicators (KPI) and revenue goals.• Coached customers to become product experts and train their teams to maximize adoption and business value.• Conducted co-worker training on onboarding calls, product knowledge, policies and procedures, customer satisfaction, and resolution techniques.• Worked with SVP-level executives and Key Account Managers.• Educated customers on implementing new and existing technologies and software to deliver a solid ROI and quick turn-around.KEY ACHIEVEMENTS:• Promoted from Customer Success Representative to Customer Success Manager within nine months.• Achieved 95% account onboarding success by meeting timelines and deadlines.• Realized 99% client satisfaction over all channels by effectively communicating and resolving customer issues.• Appointed as Project Lead on white-glove onboarding project. Charged with handling all high-priority accounts, serving as the final escalation point, and executing customer success plans.• Maintained and grew customer retention as Outreach Lead by providing intentional touchpoints on cadenced customer check-in projects, inspiring customer loyalty and software technology adoption.

Austin, Tx

• Delivered consultative outreach services.• Communicated forecasts, processes, status, and solutions.• Responded to customer requests within set time frames while delivering exceptional service.• Developed change management strategies that maximize adoption, self-sufficiency, and business values aligned with customers’ business needs and strategic goals.• Supported clients throughout the account lifecycle by answering questions in a kind and emphatic manner, finding workable solutions using internal and external tools, and effectively troubleshooting customer problems.• Maintained accurate and timely client data in CRM and provided strategic feedback to team members.• Collaborated with team members to streamline systems and processes to enhance automation and efficiency across product, technology, and operational teams.• Possessed expert knowledge of marketing techniques, workflows, and best practices.• Supplied cross-functional team members with insights into helping transform product requirements into client solutions.• Collected product design information and developed client insights advancing successful support roadmaps.KEY ACHIEVEMENTS:• Grew in role to achieve 160% monthly sales quota success.• Successfully self-sourced leads to match qualified customers to services provided.