Implemented token rotation automation for AWS credentials, SSH keys, etc• Created developer tooling using Bolt, a chatbot for deployments, kubernetes management, helm/npmpackages, and more• Developed and documented systems for utilizing Apache Kafka on AWS with MSK, allowing a move toevent driven architecture• Onboarded and mentored two DevOps engineers• Identified future expected patterns in traffic to scale up infrastructure before demand• Led infrastructure and database creation for new services added to product• Worked with a multi cluster Kubernetes environment, addressed scaling and inter-account connections

• Operated Kubernetes cluster, providing best practices and expertise on deployments while moving to aSOA• Lead transition from manual deployments to a full Continuous Integration / Continuous Deploymentpipeline bringing time to deploy from days to minutes using ArgoCD• Modernized tooling to be used across the engineering organization leading to shorter cycle time• Refactored legacy behavior for several critical systems while maintaining uptime requirements• Responsible for creating documentation that helped reduce unplanned work by 60% per sprint

Work closely with customers to help them setup CircleCI, both on circleci.com and in their own private cloud, including any custom setup they may needPartner with your Customer Success Manager to onboard and support our customers as well as act as the dedicated technical point of contactBe creative and scrappy in solving customer technical problems and answering customer questionsBuild best practices for onboarding across different technologiesAct as the voice of the customer and use customer feedback to help Product and Engineering improve the productCode and commit relevant upgrades and changes to the CircleCI codebaseWork closely with the Product and Engineering teams to improve the customer experience across the whole platform

• Advise junior engineers during sprints on best practices, solutions, and strategies for application development and deployment• Develop new documentation and curriculum for junior engineers around practices in development, continuous integration and continuous delivery / deployment, containerization through Docker, agile workflows, and working on projects with DevOps mindsets• Utilize programming knowledge with Go, Python and Javascript to create internal tools• Improve and automate workflows for instructional and administrative staff• Conduct technical interviews, assessing prospective junior engineers' problem-solving capabilities

• Advised small businesses on best practices to resolve technical debt, create scalable workflows, and migrate to cloud computing environment (AWS, GCP, Azure)• Created and implement policies surrounding data security, minimal access control, network security• Created and implemented monitoring and logging services to reduce uncertainty around outages• Demonstrated value of effective systems administration practices, • Created reproducible infrastructure through configuration management and infrastructure as code (Ansible, Terraform / Cloudformation, HashiCorp products)

Implemented and Managed IT Solutions for VoIP, SharePoint content, email service, data security, office networking and hardware, automation, as well as others as assigned. Implemented system to handle customer service calls for property owners, tenants, and HOA members. These ranged from simple inquiries to billing issues, policy clarification, and vendor relations.Provides technical support for office staff.

IT Support workspace where students and teachers could bring personal computers, phones, etc for free, donation not required, services. Goals of this program included not only fixing, but educating others on the proper care, maintenance, and security of personal devices to avoid future problems.