Erin Johnston Email & Phone Number

Montreal, QC, CA

Montreal, Quebec, Canada

- Analyzed training and development needs across the customer service operations- Coached trainers through one on one's on a daily and weekly basis to provide observational performance feedback and develop action plans to meet all targets and developing their own career paths. Provided them additional training aimed at improving training effectiveness.

Montreal, Canada Area

• Developed trainings based on industry demands and trends. I created all related training materials and run the train-the-trainer programs, ensuring continuity and quality of all trainings given across our franchisees..
• Scheduled all training for the company’s 9 locations. I scheduled dates and times for trainings and coordinating with the trainers to ensure proper facilities, training rooms supplies and training materials are in.
• Scheduled all training for the company’s 9 locations. I scheduled dates and times for trainings and coordinating with the trainers to ensure proper facilities, training rooms supplies and training materials are in.
• Developed new trainings based on industry trends and demands. Building all related training materials and ensuring compliance with APESEQ’s requirements. Developed health forms and customer consent agreements in.

Montreal, Canada Area

• Sourced qualified candidates to work in an aggressive sales environment
• Met and carry out interviews to determine adequate fit for both the individual and the company.
• Wrote job postings that would attract competent job seekers and that would sell the advantages of working at Payzium versus our many competitors.
• Built an online network using Social Media to find new talent, stay current in recruiting trends and educate myself on industry knowledge.
• Oversaw recruitment… Show more
• Oversaw recruitment process from beginning to end. Starting with posting job, reviewing resumes, meeting with candidates, co-ordinating last interview step with department manager, negotiate salaries, create and send.

Human Resources Management Certificate

Montreal, Canada Area

Oversaw operations of 4 departments; Customer Service, Resolutions Department, Email Department and a Quality Assurance team. Act as a coach and a mentor to a group of 6 Managers and 75 co-workers. - Manage an annual operating budget of 3.5M.- Ensure outstanding customer service is provided to the over 1M customers per year who call into the IKEA stores..

Montreal, Canada Area

Oversaw a team of 15 employees who worked customer service complaints for all of the IKEA stores across Canada.- Ensured customers were receiving a resolution to their issue in an efficient, cost-effective manner.- Oversaw the day-to-day operations of the department, including; schedul-ing, co-worker follow-up, writing performance reviews.- Coached and.

Montreal, Canada Area

- Handled incoming customer calls in a timely yet courteous manner. - Answered my fellow phone agent’s questions and support the floor man-agers in their daily tasks.

Montreal, Canada Area

- Serviced the in-branch customers as well as handled all incoming branch phone calls.- Met weekly and monthly sales objectives by proposing and offering various products and services.- Worked with the branch manager and personal bankers to book customer appointments and ensure a strong traffic flow within the branch.- Other daily tasks included: sorting.

Montreal, Canada Area

- Ensuried all service and cleanliness procedures were followed by co-workers.- Openied and closing of the restaurant.- Balanced cashes and safe.- Prepared and managing staff schedules for up to 60 co-workers.- Prepared and delivering employee evaluations.- Recruited and promoted qualified restaurant staff

Certificate, Human Resources Management And Services

Dep Esthetics

Social Sciences, Dec