Spearheaded the test catalog update projectPerformed detailed research to ensure accurate test descriptionsForecasted, scheduled and monitored project timelinesFurnished project updates to various stakeholders, informing on strategy,adjustments, and progress

Led onboarding of clients for COVID-19 and Flu testingStrengthened ongoing relationships with new and existing partners by managingdaily client resolutions and order issues, as well as monthly meetings with clientsProvide timely and accurate reporting of turnaround time, onboarding activities,and pipeline volume projectionsPromoted high customer satisfaction by resolving problems with knowledgeableand friendly serviceSupported sales team members to drive growth and developmentCollaborated with sales team members to stay current on productsMentored junior team members and managed employee relationshipsTracked overdue results, due and trio cases, critical tests, and prenatal ordersand performed necessary follow-ups for these cases until resolutionMaintained roles of Genetic Counseling Assistant listed below.

Perform specimen triage by clarifying test orders and clinical indicationsRespond to email inquiries from clinicians regarding the laboratory's tests,including sample requirements, logistics, and selection of optimal testing basedon indicationAssist with in-house research studies by monitoring specimen availability,gathering documentation, and coordinating specimen transferCollaborated closely with multi-disciplinary staff to improve overall patientcare, response times, and test turnaround timesTranscribed practitioners' diagnoses into patient medical recordsGenerate, review, and release reports for negative studies such as AFP, AChE,viral studies, and WES reanalysisRouted laboratory or diagnostic results to clinicians

Developed communication and interpersonal skills through collaborationwith others in relation to event planning and maintaining agendasBuilt proposal for Diversity and Inclusion Program that resulted in culturalwellness and competency and establishment of the Diversity and Inclusiontask force