Madison Johnston Email & Phone Number

Orlando, FL, US

• Product Design and Development: Conceptualizing and designing handcrafted découpage coasters and non-toxic candles that align with the company's aesthetic and quality standards.
• Craftsmanship: Meticulously crafting each product to ensure exceptional quality, attention to detail, and uniqueness in every piece.
• Business Strategy: Developing and implementing strategies to grow Madison Johnston Creative (formerly Amélie Creations by MJ), including identifying new product opportunities, market trends, and customer preferences.
• Brand Ambassadorship: Representing Madison Johnston Creative in various capacities, including social media management, local markets, and industry networking, to promote brand visibility and credibility.
• Customer Experience: Ensuring a high level of customer satisfaction through product excellence, personalized service, and responsiveness to customer feedback.
• Operations Oversight: Overseeing day-to-day operations, including production scheduling, inventory management, and supplier relationships, to maintain efficient workflows and meet business goals.

Austin, Texas, US

• Processed payroll for 130+ employees (multi-state) on a semi-monthly basis and ensured all payroll records were accurate.
• Oversaw full cycle employee data management including onboarding, organizational changes, compensation changes and off-boarding transactions in HRIS (ADP & Insperity/iSolved) and employee data systems.
• Coordinated with benefits brokers/vendors on benefits-related transactions, including new hire enrollments, life event changes, open enrollment, terminations and COBRA. Also acted as a liaison for any benefits.
• Assisted with implementation of performance reviews and the employee handbook.
• Assisted with payroll taxes, ACA filing, maintaining state payrolls.
• Regularly met, consulted, coached and advised leaders to make informed people-related decisions to minimize risk to the company, drive efficiency and improve performance.

Austin, Texas, US

• Office/facilities management, including weekly office visits to keep the kitchen stocked with drinks/snacks, activated and deployed building access fobs and parking passes for employees, and ensured the office was kept.
• Created system access for new hires.
• Helped with the compliance process by gathering data and working with the People Team leadership.
• Oversaw asset management, including purchasing and deployment.
• Worked directly with building management.
• Planned in-person and virtual company-wide events for teammates across the United States

New York, NY, US

• Effectively responded to Member inquiries via email, phone and social media.
• Managed assembling and mailing new Member "Welcome Packages."
• Maintained customer satisfaction standards as it related to response time and ratings directly from customers.
• Consistently evaluated Membership experience to identify areas of improvement.
• Reviewed current Member benefits for accuracy, refreshed photos, tested promotion codes, etc.
• Managed and responded to chargebacks that came through the bank.

Somerset, NJ, US

• Scheduled and attended university career fairs to hire top university talent and focus on employment branding, while maintaining long-term relationships at target universities with key faculty.
• Interviewed candidates and tracked/processed through TMS. Served as the final decision maker on hiring a potential candidate.
• Worked closely with recruiting to ensure organizational goals were met while reaching the most desirable candidates.
• Created and extended offer letters to approved candidates and acted as main point of contact for paperwork until the official hire date.

Somerset, NJ, US

• Researched companies in the mid-market space (100-5,000 employees) to obtain information surrounding IT infrastructure, IT contacts within the company and IT spend.
• Cold called prospects based on prior research with a goal of building/fostering a trusting relationship, and to gain further information surrounding IT projects/infrastructure.
• Quarterbacked calls with customers and technical resources to manage large IT projects from conception to close.
• Managed a personal book of business, developing and growing accounts in the mid-market space.