John Strohecker Email & Phone Number

San Francisco, CA, US

• Business Analyst supporting a globally distributed customer support center operation for Capital OneTeam Lead: Demand Forecasting (Feb 2024 to present)
• Apply advanced time series forecasting techniques to project inbound call volume for the two largest cost centers in the company
• Lead variance analysis examining the drivers of forecasting error when compared to actual volumes
• Drive technical and process analysis to examine improved forecasting techniques including ML and AITeam Lead: Bank Voice Strategy and Analytics (May 2022 through May 2024)
• Lead analyst focused on identifying significant drivers of operational efficiency (call handle time, transfer rate, call back rate, etc) for the customer support center serving Capital One's Retail Bank customers
• Lead the strategic planning process for the Bank Voice operation. Frame the discussion using information on the macroeconomic environment, industry trends, changes in the technology landscape, and internal performance.

Reston, Virginia, United States

Washington D.C. Metro Area

Member of the Digital Transformation and Modernization service line working in Grant Thornton's public sector Advisory business. Specializing in IT strategy and Advanced Analytics.

Reston, VA

Direct report to the CEO, with responsibility for driving strategic capture activities and developing winning proposals that result in new business for the company. Bid and won more than $120M of task orders with a variety of customers including DLA, US Army, Department of Energy, SEC, and USTRANSCOM. Successfully won multi-year IDIQ awards as a prime.

Fort Monmouth, NJ And Alexandria, VA

• Ten years of leadership experience in a consulting firm with rapid promotion through a series of increasingly responsible positions including client facing consultation, account management, and culminating in executive.
• Director, Competitive Pricing and Market Analysis (2015-2016)
• Executive Director, Commercial and Logistics (2013 to 2015)
• Executive Director, Defense Agencies (2010 to 2013)
• Operations Director, Defense Mid-Atlantic Group (2008 to 2010)
• Principal Consultant and Operations Manager (2006 to 2008)

Carlisle, PA Operating Center

Operations manager for the nation’s largest truckload carrier. Responsible for the training, oversight, and management of up to 70 driver associates, delivering freight to customers across the United States and Canada safely and with a 100% on time service expectation. Additionally served as local champion for process change within the organization.

Duty Stations: Ft Benning, Ft Bragg, Ft Gordon, Ft Stewart

• Active Duty US Army officer in both the Infantry and the Signal Corps branches. Service included peace time training, overseas contingency operations and major theater combat. Held several positions including:
• Rifle Platoon Leader
• Support Platoon Leader
• Assistant Operations Officer (Signal Battalion)
• Battalion Signal Officer (Military Intelligence Battalion)
• Operations Officer (Signal Battalion)

Master Of Business Administration (M.B.A.)

Faculty Award for Academic Excellence

Master Of Science, Business Analytics

Activities and Societies: Beta Gamma SigmaFirst degree granting program jointly offered by the Darden Graduate School of Business and the.

Ba, Communications

Activities and Societies: ROTC, Student Newspaper, College Radio Station

Advanced Program In Logistics And Technology, Http://Logtech.Org/

Executive education course that brings together experienced professionals from the military, industry, and academia to discuss issues.