Johnson Wong Email & Phone Number

‣ Assist client with selecting services that match their needs and budget‣ Facilitate one-on-one consultations with client to discuss itinerary and additional requests‣ Execute instructions according to client’s itinerary and improvise in unexpected situations‣ Curate a music playlist for an event accordingly, and take requests to meet the client’s needs‣ Request feedback from client upon completion of service to ensure customer satisfaction‣ Maintain positive relationship… Show more ‣ Assist client with selecting services that match their needs and budget‣ Facilitate one-on-one consultations with client to discuss itinerary and additional requests‣ Execute instructions according to client’s itinerary and improvise in unexpected situations‣ Curate a music playlist for an event accordingly, and take requests to meet the client’s needs‣ Request feedback from client upon completion of service to ensure customer satisfaction‣ Maintain positive relationship with client to ensure their retention Show less

Modesto, California, United States

‣ Troubleshooted all devices in the Apple ecosystem such as Mac, iPhone, iPad, Apple Watch, Home products as well as iCloud related issues‣ Repaired iPhone devices and ensured they were returned to the customer in a timely manner‣ Explained where technical issues may originate from as a result of having a deep understanding of hardware and software components‣ Identified patterns based upon prior troubleshooting experience to diagnose symptoms and causes‣… Show more ‣ Troubleshooted all devices in the Apple ecosystem such as Mac, iPhone, iPad, Apple Watch, Home products as well as iCloud related issues‣ Repaired iPhone devices and ensured they were returned to the customer in a timely manner‣ Explained where technical issues may originate from as a result of having a deep understanding of hardware and software components‣ Identified patterns based upon prior troubleshooting experience to diagnose symptoms and causes‣ Mentored Technical Specialists on technical and customer service issues Show less

San Francisco, California

‣ Troubleshoot customers’ mobile device(s) such as iPhone, iPad and Apple Watch, as well as iCloud related issues‣ Present options and solutions to customers after troubleshooting in order for them to make an informed decision‣ Multi-task by attending to different customers in a timely manner‣ Assist peers with troubleshooting customer devices‣ Share feedback amongst peers to improve external and internal customer experience

Cupertino, California, United States

‣ Deployed a Django application to simplify data aggregation for internal customers‣ Designed dashboards with aggregated data from various API services so users can quickly detect trends and patterns‣ Worked closely with back-end engineers to design and iterate new charts and graphs

San Francisco Bay Area

‣ Designed and implemented web solutions based on clients’ needs‣ Managed and organized technical aspects of projects‣ Communicated with clients and gathered feedback to ensure products met their expectations

San Francisco, California

‣ Focus on uncovering customer needs and present a complete solution by utilizing probing and positioning skills, as well as product-service knowledge‣ Guide customers in setting up their device(s), and invite them to learn more about their device(s)‣ Provide technical support for Apple applications and software issues including software reset,iCloud setup, password reset, Apple Pay, and e-mail

San Mateo, California

‣ Responded to help desk tickets that involved office-related technical issues in a timely manner‣ Configured computers for new hires according to company needs and standards‣ Helped migrate a local server, where builds for the mobile platform took place, to the cloud, and insured specific build tools were installed and running properly‣ Managed the company’s active directory by organizing and updating users and groups

Millbrae, Ca

‣ Prepared handcrafted bar drinks and brew coffee and tea per customers’ expectations‣ Handled credit/cash transactions, balanced register, promoted sales/benefits of different products‣ Assisted customers with selecting products that matched their preference‣ Resolved customer dissatisfaction with products and issued returns accordingly‣ Adjusted to unplanned situations in absence of management‣ Built positive relationships with loyal customers