Johnson Wong Email & Phone Number

• Assist client with selecting services that match their needs and budget
• Facilitate one-on-one consultations with client to discuss itinerary and additional requests
• Execute instructions according to client’s itinerary and improvise in unexpected situations
• Curate a music playlist for an event accordingly, and take requests to meet the client’s needs
• Request feedback from client upon completion of service to ensure customer satisfaction
• Maintain positive relationship… Show more

Modesto, California, United States

• Troubleshooted all devices in the Apple ecosystem such as Mac, iPhone, iPad, Apple Watch, Home products as well as iCloud related issues
• Repaired iPhone devices and ensured they were returned to the customer in a timely manner
• Explained where technical issues may originate from as a result of having a deep understanding of hardware and software components
• Identified patterns based upon prior troubleshooting experience to diagnose symptoms and causes
• … Show more
• Mentored Technical Specialists on technical and customer service issues Show less

San Francisco, California

• Troubleshoot customers’ mobile device(s) such as iPhone, iPad and Apple Watch, as well as iCloud related issues
• Present options and solutions to customers after troubleshooting in order for them to make an informed decision
• Multi-task by attending to different customers in a timely manner
• Assist peers with troubleshooting customer devices
• Share feedback amongst peers to improve external and internal customer experience

Cupertino, California, United States

• Deployed a Django application to simplify data aggregation for internal customers
• Designed dashboards with aggregated data from various API services so users can quickly detect trends and patterns
• Worked closely with back-end engineers to design and iterate new charts and graphs

San Francisco Bay Area

• Designed and implemented web solutions based on clients’ needs
• Managed and organized technical aspects of projects
• Communicated with clients and gathered feedback to ensure products met their expectations

San Francisco, California

• Focus on uncovering customer needs and present a complete solution by utilizing probing and positioning skills, as well as product-service knowledge
• Guide customers in setting up their device(s), and invite them to learn more about their device(s)
• Provide technical support for Apple applications and software issues including software reset,iCloud setup, password reset, Apple Pay, and e-mail

San Mateo, California

• Responded to help desk tickets that involved office-related technical issues in a timely manner
• Configured computers for new hires according to company needs and standards
• Helped migrate a local server, where builds for the mobile platform took place, to the cloud, and insured specific build tools were installed and running properly
• Managed the company’s active directory by organizing and updating users and groups

Millbrae, CA

• Prepared handcrafted bar drinks and brew coffee and tea per customers’ expectations
• Handled credit/cash transactions, balanced register, promoted sales/benefits of different products
• Assisted customers with selecting products that matched their preference
• Resolved customer dissatisfaction with products and issued returns accordingly
• Adjusted to unplanned situations in absence of management
• Built positive relationships with loyal customers