John Tesdal Email & Phone Number

Las Vegas, Nevada, United States

In my most recent role I have leveraged my technical industry knowledge to create a contracting platform and IT infrastructure in order to provide valuable tools, insight, and skills to businesses undergoing digital transformation.My accomplishments here include:• Manage the development and implementation of a Digital Billboard web and mobile application.• Create and manage a web hosting platform for small to medium sized businesses.• Develop and manage a popular Virtual Private Networking brand.

Las Vegas, Nevada, United States

I headed the operations management of systems engineering, network engineering, and telephony engineering teams to ensure excellence in performance and operability. I inaugurated micro data centers and consolidated detailed project requirements with site contractors for efficiency in project lifecycle processes. I spearheaded 60+ infrastructure projects for timely delivery with predicted results. I also ensured internal control system compliance with the NIST framework and produced detailed reports for executive management's review.My accomplishments here include:• Acquired control of 200+ domain name registrations by leveraging professional relationships.• Identified and countered a ransomware attack with zero data loss and ransom.• Resolved active directory vulnerabilities and introduced a rigorous review process, preventing future infrastructure attacks.

Las Vegas, Nevada, United States

In my previous role as an IT security project manager, I oversaw the remediation tasks for the internal audit divisions. I assessed task vulnerability to prioritize them for efficient management of violations, ensuring compliance of the organization with key regulations and policies. I also communicated with site engineers and other executives to adequately schedule and validate task completion.My achievements under the role include:• Devised an effective project reporting framework fed using SharePoint to relay essential updates regularly to CISO.• Secured organization form potential attacks by completing critical remediation and fixtures timely.• Analyzed security industry trends and contributed to organizational cybersecurity policy and procedure.

Las Vegas, Nevada, United States

Under my role at Credit One Bank, I headed project management to develop a department of user acceptance testing for production processes to maintain compliance with procedures and regulations. I coordinated with key personnel to identify the causes of the underperformance of the business and conducted audits to address failures. I introduced and regulated best practices, procedures, and metrics to enhance operational stability. I also contributed to the continued success of the internal audit division by providing clarification of external audit findings and facilitated frame required remediation actions by the IT Department.I accomplished the following as an associate vice president:• Decreased customer complaints by 30% through prompt action and resolution of queries.• Achieved zero project error rate in the production implementation cycle.• Received recognition for delivering timely and accurate information regarding enterprise portfolio

Las Vegas, Nevada, United States

As an IAM manager, I redeveloped and streamlined the department of identity access management to improve operational efficiency and performance excellence. I documented enterprise systems, connectivity, and processes for planning of fully automated IAM system. I headed change management within organization to enhance productivity and operations.My portfolio of achievements includes:• Decreased work queue wait time from weeks down to minutes.• Implemented change to resolve internal control issues.• Achieved recognition from senior management for exceptional change management and productivity enhancement.

Las Vegas, Nevada, United States

Leading my role as a senior technical project manager, I directed project management in the marketing vertical for the establishment of the Total Rewards Kiosk system to enable customers to review rewards, print vouchers, and additional restaurant information. I coordinated with kiosk programmers to implement change in software code to drive improvements. I also headed the test creation for user acceptance testing and quality assurance and performance regular site visits to ensure optimum operational efficiency and maximum customer satisfaction.Following are some of my accomplishments:• Achieved status as subject matter expert in the operation and maintenance of the kiosk reward system.• Produced detailed manual for operation and maintenance of kiosk systems.• Delivered on-time project completion within all budget restrictions, while maintaining top quality.

Missoula, Montana, United States

In this role at Glacier Bancorp, I directed the project for the establishment of the Synergy Enterprise Content Management system. I used the Kofax platform for the recognition of documentation and incorporation of it into the ECM system. I collaborated with Jack Henry and Hewlett Packard to resolve implementation issues as well as headed the staff of four and managed additional staff for system deployments, software management, and property management.I achieved the following under this role:• Resolved interoperability issues of 3-of-9 HP hardware barcoding issues.• Reduced data conversion time of Jack Henry from eight months to two weeks.

Missoula, Montana, United States

Under this role, I oversaw the operation of enterprise applications, analyzing risks, as well as supervising day-to-day activities to maintain operational efficiency. I developed and executed plans for large-scale projects in line with the ITIL change management process standards to ensure on-time delivery. I managed and allocated large IT budgets to implement cost-effective measures. I also performed technology integrations for mergers and acquisitions, regulating streamlined processes for improved performance, and led and trained technical staff of six to promote optimum productivity and performance.My achievements include:• Increased stock value by 5% through implementation of Instant Issuance Credit Card System.• Established insulated SQL testing platform for new products to safeguard the production environment.

Mba, Business Administration

Activities and Societies: Semi-Finalist for the John Ruffatto Business Plan Competition with 'Kosmobo' (owner Brian Balderston)

Bs, Management Of Information Systems

Activities and Societies: Golden Key National Honor Society