John Ta Email & Phone Number

Philadelphia, Pennsylvania, United States

• Phase 3 POS upgrade in all ACME supermarkets in Pennsylvania, New Jersey and New York
• Assist Team Lead to test POS systems functionality and connection to the network after hardware upgrade
• Manage inventory of all hardware

Philadelphia, Pennsylvania

• Create and configure VLAN for different table game applications
• Manage user's account in Active Directory on the Domain Controller
• Create and support users' email account with Microsoft Office 365
• Install and troubleshoot Microsoft Windows operating system on client's computer
• Define and modify Group Policy Object (GPO) settings in Windows server
• Install and configure Cisco IP phone using Cisco Unity Connection

Philadelphia, Pennsylvania

• Managed the delivery and setup of the infrastructure to ensure site readiness for POS installation
• Managed supplier relationships to successfully solve complex technical issues resulting in minimal business impact and increased customer satisfaction
• Produced stage plans, highlight reports, risk logs and requests for change
• Captured, prioritized and solved project problems in an organized manner
• Improved internal and external communications by working with vendors, collaborating with clients on and offsite, and tracking documents to provide weekly status reports
• Collaborated with team members to create a work flow for better project management

Greater Philadelphia Area

• Resolved clients’ problem by providing level 1 and 2 customer support
• Configured, installed and maintained Cisco switches, routers, access point and APC Simple Network Management Protocol card as part of the network hardware upgrade
• Assisted Network Architect team to configure and to implement VLAN for various departments
• Collaborated with various IS teams, vendors and consultants in designing and implementing new remote sites connected back to the main campus
• Assisted team to upgrade Cisco Aironet access point to lightweight mode
• Collaborated with project managers and outside vendor in managing and implementing the LAN and WAN wireless

Greater Philadelphia Area

• Designed, maintained and updated corporate, regional, and subsidiary web sites as well as the intranet site
• Provided solution to clients by designing and creating quarterly email blasts for products launch
• Increased customers sales by creating PURL (Personalize URL) for products promotion
• Improved the website return on investment and measured marketing campaign’s audience response by incorporating web analytics
• Integrated various forms of media into the sites including art work, animation, and flash video
• Designed and created marketing collateral material including annual report, brochure covers, ad templates, logos and booth graphics for trade show

Greater Philadelphia Area

• Supported students with difficulties on their projects
• Established strong communications, and generated rapport and solid connection with peer students

Greater Philadelphia Area

• Assisted programmers with SQL Server development
• Created Philadelphia Flyers hockey team 3D logo and imported it into flash
• Created flash piece for the Philadelphia Phantoms

Geneva Area, Switzerland

• Assisted with logistics such as, mail processing and filing in various departments such as offshore, crewing, purchasing and accounting
• Assisted in computer installation connected to the network

Bachelor’S Degree, It - Networking

IT scholarship award and placed on the President's List for outstanding academic performance of the 2006-2007 academic year. Graduated.

Bachelor’S Degree, Multimedia & Web Design

Best Graduation Portfolio Award Presidential Scholarship Award GPA: 3.7

Cfc, Employe De Commerce