Service Manager
Access Paysuite
Continuation of Service Management role previously held with Pay360 following the move of Pay360 from Capita to The Access Group.
Dec 2022 - Dec 2023
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John Taberner Email & Phone Number
Service Manager
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Profile completeness 71%
Role
Service Manager
Location
Lytham St Anne's, England, United Kingdom
Who is John Taberner? Overview
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John Taberner is listed as Service Manager based in Lytham St Anne's, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for John Taberner.
John Taberner previously worked as Service Manager at Access Paysuite and Service Manager at Pay360.
Profile bio
About John Taberner
A skilled IT professional with several years’ experience working on Government and private sector IT systems. Skilled in both Service Management and Business Analysis.• Comfortable in both legacy and Agile environments.• Skilled in managing the scope, detailed breakdown and prioritisation of requirements.• Able to explain difficult technical problems to both technical and non-technical staff at all levels of the organisation.• Proven ability to successfully use creativity and innovation to provide solutions to complex business issues.• Strong commitment to customer service and relationship building.• Adept in establishing common understanding across user, design and testing teams.
Listed skills include Business Analysis, Requirements Gathering, Agile Methodologies, Requirements Analysis, and 5 others.
8 roles · 39 years
John Taberner work experience
A career timeline built from the work history available for this profile.
Service Manager
Service Manager acting as a point of contact for priority and escalated clients, working across multiple delivery and support teams to ensure services provided are at a high level of quality, in order to maintain or improve customer satisfaction. Direct liaison with internal and external stakeholders including monthly presentations to key clients outlining.
Jan 2021 - Nov 2022
Business Analyst
Pay360
Senior Business Analyst responsible for progressing payment proposals to support private sector and local government clients. Developing both internal initiatives and working with payment partners to identify and establish new functions to extend the existing sales portfolio.
May 2014 - Dec 2020
Business Analyst
Business Analyst on a number of DWP projects covering Personal Independence Payments (PIP), Universal Credit and the Job Seekers Allowance Payments System (JSAPS).Worked with stakeholders on new initiatives producing business flows to document existing processes and drive out functional and non-functional requirements. Used use cases, design documents.
2000 - Nov 2013
Designer & Design Team Lead
Designer and design team lead supporting new government proposals through the production of high level design and functional design documents. Responsible for the planning and scheduling of changes for other team members, producing release stage plans, end of stage and end of release assessments and presenting and reviewing design products at quality.
1994 - 2000
~6 yrs
Apms Testing & User Support
Testing and front line user support for APMS (Application Product Management System) a bespoke system developed and used within the Department for Work and Pensions (Information Technology Services Agency) to secure and control the agency's applications code and supporting files.
1992 - 1994
~2 yrs
Configuration Management
1989 - 1992
~3 yrs
Programmer (Cobol & Scl)
1987 - 1989
~2 yrs
FAQ
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What is John Taberner's role at their current company?
John Taberner is listed as Service Manager.
Where is John Taberner based?
John Taberner is based in Lytham St Anne's, England, United Kingdom.
What companies has John Taberner worked for?
John Taberner has worked for Access Paysuite, Pay360, Hp Enterprise Services (Eds Prior To 2009), and Department For Work And Pensions (Information Technology Services Agaency).
How can I contact John Taberner?
You can use AeroLeads to view verified contact signals for John Taberner, including work email, phone, and LinkedIn data when available.
What skills is John Taberner known for?
John Taberner is listed with skills including Business Analysis, Requirements Gathering, Agile Methodologies, Requirements Analysis, Business Process Improvement, Public Sector, Government, and Certified Scrum Master Csm.
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