John Talaat Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

• Gather information about new partnerships to add value related to employee needs.• Engage with new partnerships to benefit from their products or services to add value to the employee benefits program.• Follow up with partnerships to update the employee benefits program.• Handle employee benefits program matters, including how to claim to benefits program, eligibility for employee benefits, and any problem faced.• Design announcement of a benefits package to employees.• Collaborate with the legal department to review contracts related to the benefits program.• Evaluate vendor performance and negotiate contracts or services provided by vendors.• Establish and maintain positive relationships with benefits providers.• Coordinate and conduct benefits-related events or seminars as needed.• Co-ordinate with Total Reward management to address and maintain employee benefits package.• Assist employees with selecting and enrolling in benefits during open enrollment.• Sort the list of employees who shall receive medical cards on further issuance.• Distribute medical cards and Governmental booklets among all CFM projects.

Cairo, Egypt

• Prepare forms 1,2&6 and manage all activities related to the social insurance office.• Deals with governmental External offices such as Labor, Social insurance offices etc.• Manage and administrate all contract renewals and the issuance of new employee’s contracts and new hire's job offers.• Prepare all necessary documents for the new medical insurance to be delivered to the health insurance authority.• Develop employees' filing system and responsible for company personnel archives• Issue Governmental Booklets.• Review sick leaves in all projects and raise a flag to the concerned parties in case of abuse.• Review the doctor’s attendance at the assigned projects.• Attend the assigned projects with the project's doctor to monitor and audit the way sick leave is approved.• Solve any problem faced by employees at the health insurance authority.• Assist in issuing certificates for employee of the month and dispatch to the projects.• Send reports by on-site labor injury to the HSE section if needed.• Issue all requested official letters for the employees (i.e. HR letters, Experience letters, etc.).• Keep employee records up to date on the company’s system.

Nile City Tower, Cairo

• Maintain accurate and up-to-date employee records, including personal information, job details, and performance evaluations.• Address employee grievances and concerns in a timely and confidential manner.• Prepares employment contracts, ensuring that all necessary details and legal requirements are included, and ensures that contracts are reviewed and signed by the appropriate parties.• Supports with the off-boarding process by supporting resigned employees to finalize their clearance forms

Cairo, Egypt

• Provide exceptional customer service by answering incoming calls and addressing customer inquiries and concerns.• Assist customers with billing questions, service upgrades, plan changes, and technical issues.• Offer product and service information to customers, guiding them to make informed decisions.• Assist customers in managing their accounts, including updating personal information, reviewing account balances, and processing payments.• Perform account verifications to ensure data accuracy and security.• Follow established call center protocols and scripts to maintain a consistent level of service.• Stay up to date on the company's products, services, and promotions.

Cairo, Egypt

Assist customers in finding the suitable product they are looking for.Provide advice and guidance on product selection to customers.Build lasting relationships with customers by contacting them to follow up on purchases, suggest purchase options and invite them to upcoming events.Consistently seek new product knowledge to act as an expert for the customer.