John T. Email & Phone Number

Working with Hospital leadership on new projects/initiatives. Consulting with various Hospital stakeholders on new workflows or revising/optimizing existing ones.Finding optimization opportunities/explaining benefits to client and ensure that they’re implemented accurately and within their time constraints; includes utilizing analytic reports to provide support for my recommendations. Create “stories” based on type of request (bug/enhancement) capturing end user experience as well as technical information related to the involved/affected areas of the platformConfiguring new or revise existing workflows on our platform’s software. (as needed based on Technical Leads bandwidth)Managing my client’s implementation or integration projects as well as any projects that the TL and I are working on.Generating client requested reports.Troubleshooting various types of client escalated issues.Conducting periodic Strategic Business Reviews with key stakeholders to share their utilization, strengths, and potential areas of opportunity.Holding recurring operations meetings with Hospital leadership teams to provide status updates, discuss new initiatives, and relay information about upcoming product releases.

• Responsible for workflow configuration, providing technical support / guidance / consulting, and conducting client training on the various tools. • Troubleshooting workflows to identify the root cause of communication barriers whether they lie on our platform or in the client’s processes.• Collaborating with key stakeholders on all sides on implementing new workflows, optimizing existing workflows, or troubleshooting.

• Consulting with groups to discuss existing workflow, including any barriers. Making recommendations based on best practices and enhancements that our platform offers.• Experience in assisting with third party patient data integration projects; AD, schedules, patient data.• Pre-project planning, data gathering for both internal /external use, post project analysis, and internal process improvement initiatives• Providing virtual and in person training on various platform tools, including Super User classes.• Generating custom reports for internal and external use.• Performing QA assessments and validations on my own and coworker’s configurations.• Up to 50% travel at times to participate in leadership/stakeholder meetings, conduct in person consultations, provide end user training, and go live support. • Acted as the liaison between the client’s leadership teams, technical resources and internal technical teams.• Providing superior customer service by understanding the communication workflows of varying specialties within the healthcare setting, responsive communication practices, and giving sound technical advice.• Lead an Enterprise level AD integration project in preparation for transitioning into a lead Consultant role.

• Triage customer calls and provide the appropriate technical service to fulfill their request.

Master'S Degree, Education

Bachelor'S Degree, Information Technology