Supervisor for the Product Engineering Team with the responsibility for coordinating the day-to-day operations related to Tier 3 Level technical support to both internal and external customers in resolving mailing, shipping, and digital product functional and integration issues.Team Lead for the release of a new small-office home-office mailing system with responsibility for all phases of the product release process; Alpha, Beta, and National Launch which included all product testing, documentation, and submissions for approval to the USPS®.Created and executed Test Plans, Test Cases, Test Reports, and Project Plans for periodic Postal Rates & associated Fees change events.Created and executed Test Plans, Test Cases, Test Reports, and Project Plans for both new and existing mailing & shipping hardware and software product developments and enhancements.Created and reviewed product defect reports based on tests executed for all new and existing mailing & shipping hardware and software product components.Mentored junior-level Product Engineers to enhance and develop their product knowledge, documentation skills, and product testing and reporting capabilities.

Team Lead for a cloud-based shipping application that interfaced with our array of low to high-end mailing systems. Responsible for being the product application subject matter expert.Team Lead for the migration of the department CRM system from Zendesk to Salesforce for our mailing & shipping hardware & software products. This included defining requirements, project planning, coordinating meetings and brainstorming sessions, and working with our Salesforce IT CRM Team, the Product Engineering product leads, Tier 1.5 & Tier 2, and third-party application partners through implementation.Created and executed Test Plans, Test Cases, Test Reports, and Project Plans for both new and existing hardware and software product developments and enhancements.Created and reviewed product defect reports based on tests executed for all new and existing hardware and software product components.Mentored junior-level Product Engineers to enhance and develop their product knowledge, documentation skills, and product testing and reporting capabilities.

Team Lead for the high-end mailing system product line as well as for the electronic postage solution.Created and executed Test Plans, Test Cases, Test Reports and Project Plans for both new and existing hardware and software product developments and enhancements.Created and reviewed product defect reports based on tests executed for all new and existing hardware and software product components.Created and reviewed all technical product documentation both hard copy and electronic for the customer end-user and the field service organization, i.e., User Guides, Installation Guides, Service Guides, Service Bulletins, Flash Videos and Web Content.Provided Tier-3 Level technical support to both internal and external customers in resolving product functional and integration issues on all low-end to high-end mailing systems.Collaborated in the design and release of new product hardware with an outside vendor that interfaced to our high-end mailing system.Evaluated, tested and approved outside vendor’s equipment that was to be interfaced to our mailing products to protect and enhance the overall system performance.

Team Lead in the Design Verification Test Lab that introduced the first color inkjet system for leading edge mailing systems.First point of contact in the DVT Lab in identifying and resolving technical system issues.Interfaced with Lead and Design Engineers on root cause analysis, corrective action and effectiveness of resolutions implemented.Collaborated in creation of test cases, processes, procedures and defect tracking of systems under test.Ensured that all system upgrades were implemented correctly and properly documented.Provided analytics and test reports with regard to system reliability and growth against performance goals.

Systems Engineer for the product development and rollout to 10 new countries and backup to Chief Systems Engineer for 40 other countries.Team Lead for product software builds, Configuration Management/Releases & Processes, Asset Management and Language Translation teams.Collaborated with Software Engineering and Product Design & Usability Teams to streamline release processes utilizing PTC Windchill to ensure on-time delivery of builds.Proficient in developing, maintaining and documenting System Configurations.Provided technical support to the Product Performance Department on returned products that required the extraction and retrieval of critical customer data and reports.Collaborated with off-shore software development and test teams in England and France.Increased development team’s performance from one year to the next by creating and adhering to release processes & standards.

Developed and released Motion Control Software upgrades in Assembler and C to existing products in the field.Provided domestic and international technical support/information to field service personnel in resolving system product issues and failures. Participated in the creation of a Field Service Training Manual and conducted hands-on product training classes to Service Representatives across the U.S. and internationally: Canada, China, England, Japan and Puerto Rico.

Designed, developed and implemented Motion Control Software in Assembler for a new product that revolutionized the mailing industry in 1992. Provided technical support to Manufacturing in problem identification/resolution and software upgrades to test tools on the production lines.

Designed and developed Motion Control Software for electro-mechanical subsystems of a mailing machine.Software programming in Assembly language: utilizing Intel microprocessors 8051, 80196.

Designed and developed Motion Control Software for electro-mechanical subsystems of a mailing machine.Software programming in Assembly language: utilizing Intel microprocessors 8051, 80196.