John Colley Email & Phone Number

Melbourne, Vic, Au

Victoria, Australia

JTC Coaching and Consulting is a personal business I established delivering tailored solution focused management and leadership strategies as a consultant working directly with private clientele or in collaboration with professional services organisations. Notably, I partner with such sectors as legal, utilities, higher education, professional services, manufacturing and finance firms, leveraging my coaching expertise to secure outstanding results for individual leaders and whole teams.Notable Achievements• Developed and facilitated team building sessions with frameworks and tools that give each team the best chance to evolve into a highly effective team.• Delivered executive leadership coaching, performance appraisal and mentoring to a Executives, Directors and Senior Managers.• Developed and implemented a comprehensive strategic plan and operating model to operationalise the re-launch and commercial optimisation of a world-renowned institute.• Developed and delivered change management programs with initiatives supporting whole-of-business operational enhancements through market analysis and research to deliver competitive market advantages.• Developed and delivered a unique assessment matrix to optimise existing and new client opportunities in competitive markets.• Used my experience in development of business continuity plans and emergency response to advise business in response to critical threats to operations.• A depth of experience in Quality Systems Implementation, Project Management, Cross-functional Coordination, researching Customer Experience and implementing findings.• Thought leader in Revenue Generation, managing Client Accounts and Profit Maximization.

Australia

Athletics Coach

Australia

Athletics Coach

Melbourne, Australia

Journal Student Living Pty Ltd is a first-class accommodation company for university students, providing outstanding facilities, on-site management and the delivery of residential life programmes.I lead comprehensive end to end program management in launching a new start-up business into Australia whilst ensuring exceptional service delivery for all customers. It included B2B transactions, implementation of SaaS solutions, maximising financial returns, managing financial strategies aligned with long-term goals for revenue, establishing a brand reputation, and delivering quality customer service standards.My additional responsibilities included: establishing high performance teams; delivering local and global market insights to develop operational strategies; fostering relationships/ alliances and engaging stakeholders to grow services with offshore student accommodation partners; identifying growth opportunities; and coordinating the business’ residential life programme.Notable Achievements• Developed and implemented a comprehensive strategic and operational business plan and market leading customer service program• Coordinated strategy development for B2B tenders and bids to secure new business partners, including two major public partner agreements usurping established global competitors.• Established an operating model from scratch and procured all associated SaaS services. This included developing and implementing systems, processes, and policies in addition to coordinating the opening of a new $80 million facility.• Leveraged a solutions and transformational approach to complex stakeholder needs and business functions at all levels of the organisation as well as for offshore partners, suppliers, stakeholders, and public entities.• Developed and implemented an operational budget as well as expense management procedures and financial performance reporting whilst managing profitability and growth strategies.*Additional Achievements available*

Melbourne, Australia

Deakin Residential Services Pty Ltd is an accommodation subsidiary of Deakin University offering on- and off-campus accommodation and housing options for students.I was responsible for developing and achieving annual and long-term business plan deliverables for on-campus residential operations whilst ensuring residential student outcomes across: safety and security; academic progress; customer satisfaction; and a positive community culture. I also developed and implemented strategies and action plans to improve the quantity and quality of affordable on- and off-campus accommodation options for students.My additional responsibilities included: ensuring legislative compliance with the Residential Tenancies Act, Australian Taxation Office, Health Act, and Privacy Act; managing and maintaining high-performance staff teams; and developing and implementing policies for equal opportunity, occupational health and safety, risk management, staff development, and staff performance; establishing business and strategic alliances; and Full P&L management.Notable Achievements• Developed and implemented change management initiatives to deliver a sustainable semiprivate operating structure.• Achieved year-on-year records for revenue, EBITDA, occupancy and retention, and reduced operational expenses by more than 50 per cent in the first year in the position.• Executed the delivery of an integrated 365-day operational service structure encompassing sales, marketing, recruitment, performance appraisals, facility management, and customer service.• Coordinated all professional and volunteer staff as well as contractors involved with service delivery. This included managing procurement functions for all service contractors.• Developed and implemented a change management model encompassing technological, structural, and cultural changes. This included developing training and knowledge management programmes.*Additional Achievements available upon request.*

Victoria, Australia

Victoria, Australia

Victoria, Australia

• Formulation of detailed marketing plan and implementation strategies, Performance Monitoring and detailed organisation/ department/ enterprise risk strategies.

Victoria, Australia

Victoria, Australia

Established business/ strategic alliances: key account management; strategic hiring, P&L management; business development, marketing and sales responsibilities.

Melbourne, Australia

Geelong

Melbourne, Australia

Bachelor'S Degree, Commercial Law And Accounting

• Studied at Deakin University from 1993 to 1995 majoring in Commercial Law, Management, Accounting, and Marketing. I was awarded.

Graduate Certificate, Counseling

4Th Year Scholarship Of Bachelor'S Degree, Marketing And Organisational Management, Presidents List Student

4th year scholarship to USA institution

Education record