Following the acquisition of Drill Rite by Quanta Services, Drill Rite was folded under the FiberTel organization within Quanta Services. I acted as the Division Manager for the Pipeline division overseeing all estimating, project management, and job costing for pipe installation of 8" and larger diameter, as well as natural gas and power installation of all sizes.Previously Drill Rite Directional Drilling:General Manager• Served and participated as a member of the leadership team• Responsible for assisting in the development of all strategic objectives• Assessed and evaluated the financial performance of the business; especially as it relates to long-term operational goals and forecasts• Prepared financial budgeting reports including profit and loss and weekly cash flow statements for business leadership• Reviewed and implemented cost analysis and process improvement initiatives within the organization to stimulate growth and decrease costs• Continued operational oversight as described belowDirector of Operations• Oversaw all business functions and operational growth strategy for the organization• Designed and masterminded the completion of Horizontal Directional Drill projects; heavy emphasis on MS Projects, Excel, AutoCAD, and QuickBooks• Crafted and oversaw the OSHA-compliant safety program for the company• Managed the operations of the company including inventory, logistics, and process design and execution• Meticulously wrote a comprehensive safety and training manual specific to the industry• Lowered EMR Safety Rating from 2.1 to .7—a drop of 66%, or the equivalent of 6 fewer hospitalization injuries per year• Acted as project consultant from July 2011 - August 2016 before returning to the organization full-time

• Excelled at coaching and leading the development of a 20+ agent technical support team• Executed the implementation of corporate initiatives; including co-leading a project team to implement new software company wide• Assigned as internal Product Manager for newly implemented software for further development and improvement • Gathered and analyzed KPI’s to determine root behaviors for performance improvement• Expertly used call center technology, including Avaya, Totalview, and proprietary software to manage the performance of technical support teams

• Changed the dynamics of the operational culture by designing new processes and fulfillment systems centered on the principles of ‘Kaizen’• Through determination, directed initiatives that reduced social media fulfillment costs by 73% and website design by 50%• Created a call-center environment of excitement and energy that doubled up-sale revenue generated by client success teams• Engaged operational teams by developing and implementing KPI’s to highlight positive work and create a system of accountability• Managed teams of offshore workers including employees in India, the Philippines, and Malaysia

• Engaged account managers and sales executives to be their best as they provided government agencies with SaaS solutions for disposing of surplus material• Motivated teams and directed an initiative that resulted in an additional 400+ revenue-bearing agency accounts• Trained and mentored teams in maintaining close relationships with, and manage accounts for, 2500+ government agencies around the country• Pinnacle decision maker in developing a new division/product of the company (e.g., writing marketing and business cases)