John Ha Email & Phone Number

Toronto, Canada Area

• Answer telephone/email/chat inquiries to provide assistance with different technological requests including, but not limited to: registering/renew/transfer domain names, email and webhosting issues
• Able to communicate, build rapport with customers to be able to translate technical knowledge into actionable solutions

Toronto, Canada Area

Toronto, Canada Area

• Frequently trained new employees in various functions to upkeep high level of efficiency and productivity
• Often recognized as strong performer on team, receiving rewards and incentives for hard-work and dedication
• Quick in assessing potential problem areas of operation, collaborated with manager to control hazardous situations such as removing light fixtures or other items as needed
• Supervise a positive customer oriented team of 15, to coordinate efficiency in food and drinks orders to maximize customer satisfaction and consistently increase sales
• Strong attention for detail with proven ability to problem solve quickly in chaotic environment to ensure smooth service and happy customers
• Manage expedition of orders using efficient time management skills which allow for the on-time delivery of orders for customers, achieving highest sales in dollar amount every event

Mississauga, Ontario

• Troubleshoot, provided support, and solved in¬-house IT related issues used by employees
• Resolved software and hardware issues on printers; networking and operating systems; and Android, iOS, and Blackberry devices to minimize loss of time and frustration for users
• Assisted on a special project team, which was mandated to outreach and help migrate employees over to the Office 365 cloud and solve any related issues and concerns that come with a large migration undertaking
• Trained employees on how to effectively use Office 365 portal, to help mitigate future IT issues
• Adhered to SLAs and communicated with end users when sending tickets to other teams, company passwords and account unlocking procedures

Toronto, Canada Area

• Experienced in usage of call centre software to handle a large amount of outbound calls and track customer information
• Able to handle complex and escalated customers’
• Adhere to all procedures, policies pertaining to regulations of privacy data protection
• Addressed customer inquiries in a timely and accurate fashion to foster positive customer client relationships
• Received positive feedbacks and recognition for high level of quality of service
• Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints to reduce call waiting queues