John Hicks Email and Phone Number
With over 10 years of experience in DevOps and platform engineering, I am passionate about creating efficient, reliable, and secure systems that enable rapid scaling and service delivery. As the Senior Director of Platform Engineering at MyCarrier, I lead a cross-functional team that drives change in infrastructure and information technology, leveraging cloud migration and infrastructure as code (IaC) strategies.I believe that DevOps is more than a best practice, it is a mindset that fosters continuous improvement and innovation. I thrive on automating processes, eliminating technical debt, and solving complex problems. I also value collaboration, communication, and learning from diverse perspectives. My goal is to find and implement new and better ways of doing things, even in industries not strictly similar to mine. I am always looking for opportunities to challenge myself, grow my skills, and contribute to the ethical and profitable growth of my organization.
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Senior Director Of Platform EngineeringMycarrierPhoenix, Az, Us -
Senior Director Of Platform EngineeringMycarrier Sep 2023 - PresentScottsdale, Arizona, UsAccelerate change in infrastructure and information technology to promote rapid scaling of the business and excellence in service delivery. Champion cost efficiency and agile delivery to minimize risk while increasing pace. Rally cross-functional teams around a clear vision and eliminate wasteful technical debt. -
Director, Devops And SecurityEmerge Apr 2021 - Oct 2023Scottsdale, Arizona, Us -
Principal Devops EngineerEmerge Apr 2020 - Apr 2021Scottsdale, Arizona, Us -
Principal Devops EngineerCircadence Nov 2018 - Feb 2020Boulder, Co, Us -
Site Reliability EngineerIntuit Jun 2018 - Nov 2018Mountain View, California, UsContract to drive the transition of tools from owned data centers and infrastructure to AWS. Develop deployment patterns for applications and services to transition to the cloud. Drive improvements and efficiencies in operational practices. Serve as subject matter expert and advocate for automation of build and deploy pipelines and transition to continuous deployment. -
Senior Devops EngineerCharter Communications Apr 2017 - Jun 2018Stamford, Connecticut, UsDevelop CI/CD pipeline using Jenkins, Packer, Ansible, Terraform and other industry standard tools, with primary aim of migrating systems from Openstack into AWS. Automate build, test, deploy and monitoring process. -
System EngineerBae Systems Applied Intelligence Nov 2013 - Apr 2017Guildford, Surrey, GbDevelop, administer, and support the company’s Linux systems, Windows systems, and VMWare, creating and enhancing specialized systems and applications that are efficient, effective, and secure. • Work closely with business units and technical team members to build, deploy, and support systems. Cultivate solid working relationships while discussing technical requirements and creating solutions to meet those needs. • Install, configure, test, and maintain systems as well as associated hardware and software. Manage applications for mail routing agents, vulnerability management, managed security services, and cloud-based SaaS applications.• Utilize a wide range of hardware, software, operating systems, and servers to accomplish functions. Write scripts using Puppet, Perl, Bash, Ruby, Python, and Php to deploy and automate systems. • Continually monitor and improve systems for optimal performance, security, and reliability. Perform regular maintenance on systems. Troubleshoot and resolve issues. Respond promptly to down systems. • Train and assist users with new and existing systems. Serve as a Subject Matter Expert on all systems and a main point-of-contact for information, questions, and issues.• Assist in the development and management of standard operating policies and procedures as well as audits and controls that ensure system integrity, security, issue resolution, and communications.• Regularly update infrastructure documentation to maintain completeness and accuracy. Document and prepare technical documents for other departments and knowledge base archives.• Meet with the Management Team to provide technical updates and status reports while offering recommendations on the improvement of existing systems.• Take on additional roles, often working extra hours to lead special projects or assist with overflow work. -
StudentUc San Diego Sep 2010 - Dec 2012La Jolla, Ca, Us -
Design ManagerPro-Tech Fire Protection Jun 2008 - May 2009Directed teams and activities involved in multi-million dollar projects for this leader in fire protection systems, with responsibility for project specifications, budgets, and timelines as well as team training and supervision, project management, testing operations, quality controls, certification procedures, and client services.
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DesignerMillennium Fire Protection Jun 2006 - Jun 2008
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Systems EngineerProgressive Technologies Group Dec 2003 - Jun 2006
John Hicks Education Details
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Uc San DiegoCognitive Linguistics -
Mira Costa CollegeTransfer -
Palomar CollegeComputer Science
Frequently Asked Questions about John Hicks
What company does John Hicks work for?
John Hicks works for Mycarrier
What is John Hicks's role at the current company?
John Hicks's current role is Senior Director of Platform Engineering.
What schools did John Hicks attend?
John Hicks attended Uc San Diego, Mira Costa College, Palomar College.
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