John Thomas Email & Phone Number

Arusha, Tanzania

Determining the company's strategic objectives and policies.

Mwanza Tanzania

• Building and maintaining relationships with customers and key individuals within the company
• Monitoring company performance against service level agreements and flagging potential issues
• Be responsible for liaising with customers in order to build up and maintain a close relationship and develop a sense of participation in JUMEME project.
• During the installation of new mini-grids systems, collaborate in all the activities related to the new customer connection.
• Carrying out customer satisfaction surveys and reviews.
• Be responsible for all activities related to the CRM policy.

Arusha

-Facilitate customers 24/7 Centre Operational that increased our Customer Satisfaction and boosted out company income by 30% in a quarter.-Setting tariffs to customers that would increase customer consumption and boost revenue (Average Revenue Per User (ARPU) and Average Consumption Per User (ACPU) -Assist Micro-grid Operation Manager/Officers in the field.

Arusha- Tanzania

- Close loop with other departments (Finance, logistics and hardware) to ensure customer satisfaction guaranteed- Facilitate/Coach/Managing Telesales Team in acquiring customers(Managed to have telesales team that registered more than 500 customers over 2 months and awarded the best Team of the month)- Generating various reports/dashboards as of.

Arusha-Tanzania

-Coaching, training and Mentoring ( Over 80 representative were well trained and received the best tacts on handling customer complaints), sales officer and telesales personnel all over the country.-Managing (Managed Incoming agent/back office team and other Junior team leaders-Dashboard and Metrics preparation and Report writing( Created a daily, weekly.

Arusha- Tanzania

- Mentoring and supporting teammates on best customer service(Awarded as best team Lead of the department in July 2015 for the Great Team performance and Team player) - Manage and monitor reps on shift (Over 45 representatives were managed on the flow)- Held Weekly Team meeting (Helped to dig through gaps and obstacles for better services to our clients.

Arusha-Tanzania

-Following up with customer’s inquirer to ensure customer satisfaction (CSAT) is granted(Processing Inbound and outbound calls with the target to 100+ customers per shift. -Advice on how to facilitate quality service. Including Training on customer service. Awarded Certificate of attendance with pleasure performance in customer service practices -Handling.

Mtwara-Tanzania

• Consultancy(Equipped farmers with the best techniques on how to deal with different seasons of the year to increase production)
• Capacity building( Train on a best equipment and environment conservation tact as best result for potential land)

Arusha

-Preparation of visit abroad (delegates preparation and meetings )-Conferences and Meetings( preparation of correct sitting plan, address and recognition of the delegates languages and national flags

Bachelor'S Degree, International Relations And Affairs, 3.8 Gpa

Activities and Societies: The University Of Dodoma (UDOM), Acquired my first Bachelor Degree of Art in International Relations and.

High Level Education, Art,Geography,English And History, Division 1.8

Activities and Societies: Advanced Certificate of Secondary Education (Pass- Division One).Geography, languages and History

Ordinary Level Secondary Education, Ordinary Certificate Of Secondary Education, Division 3

Activities and Societies: Physics, Biology, Chemistry, Mathematics, English, History, Kiswahili, Geography and Civics