As a forward-thinking and results-driven General Manager, I oversee the comprehensive operations of a recently renovated luxury resort, playing a pivotal role in maintaining the highest standards of guest service, operational efficiency, and revenue growth. Key highlights of my tenure include:• Strategic Leadership: Orchestrating the strategic direction post-renovation of the resort while partnering with our COO, aligning objectives with revenue targets, elevating occupancy rates, and ensuring an exceptional guest experience. Increased ADR while lowering salaries and exceeding all budget goals.• Operational Excellence: Implementing streamlined processes and operational enhancements, resulting in an increase in efficiency and a reduction in operating costs and salaries and streamlined operation functions. Overhauled food and beverage offerings and profits including breakfast operation reducing costs. • Team Empowerment: Building and leading a cohesive team of 30+ staff, fostering a culture of excellence, achieving a notable improvement in guest satisfaction scores, and reaching the number one highest-rated hotel in the collection. Created new positions, promoted existing employees, creating professional growth and career investments. • Financial Stewardship: Managing P&L, budgeting, and forecasting, consistently surpassing revenue and profit objectives while maintaining fiscal responsibility. Set several record breaking months and significantly increased overall owner net profit margins and goals. • Guest Experience Enhancement: Spearheading innovative guest-centric initiatives, resulting in an increase in positive online reviews and a substantial boost in overall guest satisfaction metrics in all categories.• Community Engagement & Partnerships: Cultivating relationships with local communities, suppliers, and partners, contributing to the resort's positive image and sustainable growth.

A dynamic and results-oriented Business Consultant with over 12 years of dedicated experience partnering with globally recognized brands. Proficient in providing strategic guidance and solutions to a diverse range of businesses, including beauty, hospitality, spirits, wellness brands, and various other hospitality and entrepreneurial clients. Key achievements encompass:• Partnered with globally recognized beauty, hospitality, spirits, and wellness brands, serving as a consultant to the owners/managers with an emphasis on providing talent, operational, sales, and marketing assessments to drive the organizations to greater efficiency and profitability• Reviewed and analyzed operations to identify opportunity areas and develop/implement cost-effective improvement plans, including market share strategies and solutions, action plans, and change management and marketing practices• Organize and execute assigned business projects on behalf of clients (recruiting, payroll, promotional campaigns, etc.) according to client’s requirements• Collect information about the client’s business through a variety of methods (shadowing, interviews, surveys, reading reports, etc.)• Analyze and interpret data to unearth weaknesses and problems and comprehend the causes • Formulate recommendations and solutions with attention to a client’s wishes, capabilities, and limitations, forming concise reports• Present findings and suggestions to clients with ample justification and practical advice• Develop detailed business plans to drive small or significant changes• Assist the client in implementing the plan and resolve any occasional discrepancies• Provide guidance for any occurring problems and issues, training, and support

• Created a diverse talent pipeline and candidate pools for several high-volume roles within the U.S. and Canada, with a focus on executive, sales, creative, account and project management, finance, production, support staff, and other professional services roles• Sourced and reviewed inbound applications/resumes, conducting phone screens, led hiring kick-offs, debriefs, and extended/negotiated complex offers • Quickly established a cohesive partnership with the CEO, executive team, discipline leads, and managers to understand and meet their hiring needs, individually filling 215+ positions in 16 months• Created and standardized job descriptions, screening rubrics, hiring manager kick-off briefs, and other documentation, implementing DEI best practices• Contributed to the company's bottom line by saving over $600K+ in external recruiter fees and implementing cost-saving recruitment tools

• Responsible for developing new accounts and/or generating new business from existing accounts.• Collaborate with a Line of Business Leaders and Cross-functional support teams on executing sales strategy, goals, and forecasting.• Manage all aspects of our new sales and relationship development process, demonstrating the ability to develop a deal framework for all opportunities that will increase the likelihood of the deal successfully closing, from identification, discovery, nurture, opportunity origination, and relationship expansion.• Be a significant contributor to ASTOUND’s new business targets, accurately and effectively identifying/managing new market opportunities/leads and managing pipelines to prioritize business opportunities and internal resources.• Develop short-term and long-term retention and growth strategies for clients and deliver on those strategies to continually build a strong business pipeline.• Effectively deliver the ASTOUND company story and value proposition, becoming an expert on ASTOUND’s capabilities, service offerings, and lines of business.

• Held executive leadership role advising company promotions, operational improvements, and strategies for Hotel operations as well as Spa & Retail operations• Supported financial planning and management activities, including the establishment of budgets, managing P&L, forecasting, and risk management and KPIs• Implemented policies, protocols, and operational procedures, leading to increased quality and efficiency• Achieved profit targets by increasing daily average sales• Controlled ongoing service and product margin analysis, exceeding revenue targets while reducing overall operating costs• Drove collaboration between cross-functional teams to ensure smooth operational workflows

• Achieved revenue and profit targets through solid promotional and budget control strategies• Developed and implemented property policies and procedures for guests and staff• Oversaw all room rates and planning, including increasing overall RevPar YOY• Planned, designed, installed, and created SOPs for new commercial kitchen operation• Implemented outdated property management system to cloud-based platforms• Partnered with the design team on property renovation and expansion to 22 individual guest rooms that were each different and unique• Sourced, hired, onboarded, and trained staff for ongoing talent development and compliance

• Created a competitive brand in an oversaturated market specializing in organic and proprietary treatments and menus and managed all marketing strategies• Kept business operations on a sound financial footing with effective forecasting, budget management, and resource allocation• Built competitive brand with well-planned growth and strategic business development• Managed recruitment and hiring of department personnel and onboarding and development for front desk, massage providers, estheticians, and spa manager• Handled all administrative requirements, including records management, legal compliance, and tax submissions• Controlled all accounting, budgets, and human resources responsibilities

• Maintaining accurate records of current and past guests• Surveying the inn for cleanliness and maintenance issues• Directing the housekeeping and maintenance staff accordingly• Assisting with maintenance and cleaning as much as needed• Renovations and upgrades• Networking within the industry• Answering phone calls and replying to emails, complaints, and concerns• Taking reservations• Creating packages, specials, and promotions• Scheduling all breakfast services, menus, and food ordering• Scheduling all operations deliveries• Coordinating with laundry/linen services

Supervised the opening team of Solage while collecting accolades such as Travel Leisure and Conde Naste Best Resort Spa in North America twice.• Supervised front of house staff, bathhouse attendants, and locker attendant staff daily• Performed onboarding for all spa personnel, performance reviews, client service standards, policies, and guidelines• Supervised and trained all protocols for all spa services and programs, including curating all seasonal treatments, menus, and packages.• Managed all spa operations, inventory, and all COGS• Developed and implemented new bar menu and poolside offerings and packages• Assessed employee performance and maintained measurable goal setting • Coordinated facility schedules to maximize usage and efficiency• Assisted with retail buying for boutique working with buyers to promote, prepare and sell the latest available offerings

• Always demonstrate sincere customer focus and true appreciation for the guest experience.• Ensure all dealings with guests at the spa area to meet or exceed the hotels operating standards.• Ensure all areas of the Spa are kept clean and well maintained at all times.• Ensure the guest experience is relaxing and in accordance with the hotel's standards.• Ensure the health and safety of guests and employees are paramount at all times.• Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.• Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational costs.• Ensure that the Spa team adheres to all hotels and company operational and service standards.• Ensure that the spa department follows business conduct and ethics.• Ensure that the spa department follows hotels policies and procedures including health, hygiene, emergency, and Fire prevention.• Ensure that the spa department follows safety and maintains confidentiality for all guests and colleagues at all times.• Ensure all spa and wellness equipment is maintained in good working order at all times.