John Kennedy Email & Phone Number

California, United States

• As a forward-thinking and results-driven General Manager, I oversee the comprehensive operations of a recently renovated luxury resort, playing a pivotal role in maintaining the highest standards of guest service.
• Strategic Leadership: Orchestrating the strategic direction post-renovation of the resort while partnering with our COO, aligning objectives with revenue targets, elevating occupancy rates, and ensuring an exceptional.
• Operational Excellence: Implementing streamlined processes and operational enhancements, resulting in an increase in efficiency and a reduction in operating costs and salaries and streamlined operation functions..
• Team Empowerment: Building and leading a cohesive team of 30+ staff, fostering a culture of excellence, achieving a notable improvement in guest satisfaction scores, and reaching the number one highest-rated hotel in.
• Financial Stewardship: Managing P&L, budgeting, and forecasting, consistently surpassing revenue and profit objectives while maintaining fiscal responsibility. Set several record breaking months and significantly.
• Guest Experience Enhancement: Spearheading innovative guest-centric initiatives, resulting in an increase in positive online reviews and a substantial boost in overall guest satisfaction metrics in all categories.

• A dynamic and results-oriented Business Consultant with over 12 years of dedicated experience partnering with globally recognized brands. Proficient in providing strategic guidance and solutions to a diverse range of.
• Partnered with globally recognized beauty, hospitality, spirits, and wellness brands, serving as a consultant to the owners/managers with an emphasis on providing talent, operational, sales, and marketing assessments.
• Reviewed and analyzed operations to identify opportunity areas and develop/implement cost-effective improvement plans, including market share strategies and solutions, action plans, and change management and marketing.
• Organize and execute assigned business projects on behalf of clients (recruiting, payroll, promotional campaigns, etc.) according to client’s requirements
• Collect information about the client’s business through a variety of methods (shadowing, interviews, surveys, reading reports, etc.)
• Analyze and interpret data to unearth weaknesses and problems and comprehend the causes

North Las Vegas, Nevada, US

• Created a diverse talent pipeline and candidate pools for several high-volume roles within the U.S. and Canada, with a focus on executive, sales, creative, account and project management, finance, production, support.
• Sourced and reviewed inbound applications/resumes, conducting phone screens, led hiring kick-offs, debriefs, and extended/negotiated complex offers
• Quickly established a cohesive partnership with the CEO, executive team, discipline leads, and managers to understand and meet their hiring needs, individually filling 215+ positions in 16 months
• Created and standardized job descriptions, screening rubrics, hiring manager kick-off briefs, and other documentation, implementing DEI best practices
• Contributed to the company's bottom line by saving over $600K+ in external recruiter fees and implementing cost-saving recruitment tools

North Las Vegas, Nevada, US

• Responsible for developing new accounts and/or generating new business from existing accounts.
• Collaborate with a Line of Business Leaders and Cross-functional support teams on executing sales strategy, goals, and forecasting.
• Manage all aspects of our new sales and relationship development process, demonstrating the ability to develop a deal framework for all opportunities that will increase the likelihood of the deal successfully closing.
• Be a significant contributor to ASTOUND’s new business targets, accurately and effectively identifying/managing new market opportunities/leads and managing pipelines to prioritize business opportunities and internal.
• Develop short-term and long-term retention and growth strategies for clients and deliver on those strategies to continually build a strong business pipeline.
• Effectively deliver the ASTOUND company story and value proposition, becoming an expert on ASTOUND’s capabilities, service offerings, and lines of business.

North Las Vegas, Nevada, US

Santa Rosa, CA, US

• Held executive leadership role advising company promotions, operational improvements, and strategies for Hotel operations as well as Spa & Retail operations
• Supported financial planning and management activities, including the establishment of budgets, managing P&L, forecasting, and risk management and KPIs
• Implemented policies, protocols, and operational procedures, leading to increased quality and efficiency
• Achieved profit targets by increasing daily average sales
• Controlled ongoing service and product margin analysis, exceeding revenue targets while reducing overall operating costs
• Drove collaboration between cross-functional teams to ensure smooth operational workflows

• Achieved revenue and profit targets through solid promotional and budget control strategies
• Developed and implemented property policies and procedures for guests and staff
• Oversaw all room rates and planning, including increasing overall RevPar YOY
• Planned, designed, installed, and created SOPs for new commercial kitchen operation
• Implemented outdated property management system to cloud-based platforms
• Partnered with the design team on property renovation and expansion to 22 individual guest rooms that were each different and unique

• Created a competitive brand in an oversaturated market specializing in organic and proprietary treatments and menus and managed all marketing strategies
• Kept business operations on a sound financial footing with effective forecasting, budget management, and resource allocation
• Built competitive brand with well-planned growth and strategic business development
• Managed recruitment and hiring of department personnel and onboarding and development for front desk, massage providers, estheticians, and spa manager
• Handled all administrative requirements, including records management, legal compliance, and tax submissions
• Controlled all accounting, budgets, and human resources responsibilities

• Maintaining accurate records of current and past guests
• Surveying the inn for cleanliness and maintenance issues
• Directing the housekeeping and maintenance staff accordingly
• Assisting with maintenance and cleaning as much as needed
• Renovations and upgrades
• Networking within the industry

Calistoga, US

• Supervised the opening team of Solage while collecting accolades such as Travel Leisure and Conde Naste Best Resort Spa in North America twice.
• Supervised front of house staff, bathhouse attendants, and locker attendant staff daily
• Performed onboarding for all spa personnel, performance reviews, client service standards, policies, and guidelines
• Supervised and trained all protocols for all spa services and programs, including curating all seasonal treatments, menus, and packages.
• Managed all spa operations, inventory, and all COGS
• Developed and implemented new bar menu and poolside offerings and packages

• Always demonstrate sincere customer focus and true appreciation for the guest experience.
• Ensure all dealings with guests at the spa area to meet or exceed the hotels operating standards.
• Ensure all areas of the Spa are kept clean and well maintained at all times.
• Ensure the guest experience is relaxing and in accordance with the hotel's standards.
• Ensure the health and safety of guests and employees are paramount at all times.
• Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.

Bachelor Of Business Administration - Bba, Marketing

Massage Therapy, Massage Therapy/Therapeutic Massage

Diploma In Personal & Child Nutrition, Nutrition Sciences

High School Diploma Received, Culinary Arts/Chef Training