Jt Lacy Email & Phone Number

Little Rock, Arkansas Area

Systematically gathered and documented business requirements for over 20 projects.Prepared comprehensive requirements documents, including use cases, workflows, and functional design documents for major system enhancements.Performed detailed business process and data analysis, contributing to significant improvements in process efficiency.Supported the development and execution of strategic and operational plans, enhancing organizational effectiveness.Collaborated with field staff to initiate and maintain outreach programs, notably the Electronic Case Management and Customer Service Website projects.Led configuration, testing, and deployment of Canon scanners for the Electronic Case Management project, reducing processing times by 30%.Regularly maintained and updated scanner configurations, ensuring optimal performance for additional projects.Assisted in system design, development, and testing, ensuring robust functionality prior to launch.Played a key role in User Acceptance Testing, improving user satisfaction scores post-deployment.Managed tracking of project documents and test results, reducing post-implementation issues by 20%.Worked on multiple projects simultaneously, fulfilling diverse roles from requirements gathering to UAT support.Interfaced with Help Desk to efficiently resolve tickets and enhance system usability.Served as a backup Help Desk specialist, handling incoming system inquiries and resolving issues promptly.

Little Rock, Arkansas, United States

Maintained and efficiently handled all incoming contacts regarding system questions and issues, ensuring timely responses and support.Identified unresolved problems and effectively communicated with the appropriate departments for corrective action.Participated in the strategic migration from mainframe to network environments, enhancing system performance and reliability.Engaged in individual mainframe and network projects, contributing to significant improvements in system operations.Analyzed existing computer programs for technical errors and areas of improvement, ensuring software functionality and reliability.Executed simple SQL queries to search for and address data errors, maintaining data integrity across systems.Updated and managed content on the Intranet web page using Expression Web, improving accessibility and information accuracy.

Little Rock, Arkansas, United States

Strategically planned and executed the IT infrastructure for a new small business, optimizing technology allocation according to operational needs.Assisted in the procurement of essential IT equipment, ensuring cost-effective selections that met stringent business requirements.Installed and maintained a comprehensive array of IT hardware, including servers, desktops, and communication systems, ensuring high uptime and system availability.Enhanced system reliability by implementing rigorous configuration and backup protocols, both onsite and offsite, resulting in a 99% system uptime rate.Bolstered system security by regularly updating software and enforcing strict password policies, significantly reducing vulnerability to cyber threats.

Managed end-to-end projects for the creation, maintenance, and streamlined distribution of both new and revised forms, enhancing operational efficiency across the company.Actively participated in ad hoc committees, playing a key role in special projects and effectively communicating critical updates and outcomes to all management levels, fostering enhanced cross-departmental collaboration.Organized and planned various employee activities, significantly boosting team morale and fostering a positive work environment.Designed and implemented a comprehensive order tracking system, optimizing the processing and fulfillment of form requests, which reduced turnaround times by 25%.

Little Rock Metropolitan Area

Strategically planned and executed the IT infrastructure for a new small business, optimizing technology allocation according to operational needs.Assisted in the procurement of essential IT equipment, ensuring cost-effective selections that met stringent business requirements.Installed and maintained a comprehensive array of IT hardware, including servers, desktops, and communication systems, ensuring high uptime and system availability.Enhanced system reliability by implementing rigorous configuration and backup protocols, both onsite and offsite, resulting in a 99% system uptime rate.Bolstered system security by regularly updating software and enforcing strict password policies, significantly reducing vulnerability to cyber threats.