John Thompson Email & Phone Number

Chester, Md, Us

Accomplished professional with extensive experience and proven accomplishments as a corporate and local Revenue Cycle leader as well as an operational and technical Project Manager. More than twenty-five years of progressive experience providing innovative solutions in varied, highly challenging environments. Successfully implemented revenue cycle, patient access and patient accounting operational improvements, including project management, workflow analysis, organizational redesign, quality improvement, training program development, and facility plans. Demonstrates uncommon ability to apply project management rigor when delivering revenue cycle business and technology leading practices while exhibiting the agility to scale solutions to suit disparate organizational cultures and requirements. Certified Project Management Professional (PMP) with extensive and greatly varied experience managing successful revenue cycle process improvement, business transformation and technology implementation projects. Certified Healthcare Access Manager (CHAM) including experience leading access management organizations at the corporate multi-entity, single entity, and functional work unit levels. Certified Revenue Cycle Executive (CRCE) with a proven record of transforming the culture and performance of revenue cycle (RC) operations and process improvement teams. Certified Healthcare Financial Professional (CHFP) with executive-level knowledge of the patient financial services as well as RC operations and process improvement. Certified Patient Experience Professional (CPXP) with extensive experience applying patient experience improvement concepts to access management processes.

Salisbury, Maryland, Us

Responsible for the development, interpretation, and administration of organizational processes regarding all registration, centralized scheduling, patient accounting, and accounting functions. Responsible for the maintenance of adequate internal controls and a detailed record of accounts for all financial transactions. Consults with and advisees the Chief Financial Officer on matters relating to the services mentioned above.

Parole, Maryland, Us

Provided remote, optimized telephone contact management, scheduling, pre-registration and financial clearance services for 15 departments and 39 outpatient clinical locations.

Provides a full range of revenue cycle management services to healthcare organizations including leading-practice process improvement consulting, information systems implementation, project management and interim management.

Fishersville, Va, Us

Mobile, Al, Us

John engages AccuReg customers to analyze and optimize their performance to eliminate denials, decrease cost to collect and increase cash collections. By leveraging his 23 years of experience as a highly sought-after expert on improving and maximizing the hospital revenue cycle process, John helps hospital leaders drive change that both reduces costs and increases patient satisfaction.

Chadds Ford, Pa, Us

A Certified Project Management Professional and Certified Healthcare Access Manager with extensive experience and proven accomplishments as a Patient Access and Revenue Cycle Director. Provides business process analysis and problem resolution support. Responsible for successfully executing patient access and patient accounting improvements, including all aspects of project management, work flow analysis and documentation, departmental reorganization, quality improvement, education and training, and facility planning. Provides quality system auditing services, information technology department effectiveness reviews, and policy remediation. Additionally, has extensive information technology project management expertise.

Richardson, Tx, Us

Functional:Revenue Cycle Department Diagnostic AssessmentBusiness Process Analysis and Redesign Department Productivity Analysis and RedesignDepartment Quality Analysis and RedesignDepartment Interim ManagementPatient Throughput Process ImprovementEnd-user Training & Education Program Development and ImplementationQuality System Auditing and RemediationTechnical:Information System (Departmental) Quality System Diagnostic AssessmentTotal Cost of Ownership AnalysisUser Requirements DefinitionVendor Selection and EvaluationSystems Analysis, Design and ImplementationProgram Management Office OperationsProject Management TrainingProject Management, Planning and ExecutionSystems End-user Training & Education Program Development

Richardson, Tx, Us

Functional:Revenue Cycle Department Diagnostic AssessmentBusiness Process Analysis and Redesign Department Productivity Analysis and RedesignDepartment Quality Analysis and RedesignDepartment Interim ManagementPatient Throughput Process ImprovementEnd-user Training & Education Program Development and ImplementationQuality System Auditing and RemediationTechnical:Information System (Departmental) Quality System Diagnostic AssessmentTotal Cost of Ownership AnalysisUser Requirements DefinitionVendor Selection and EvaluationSystems Analysis, Design and ImplementationProgram Management Office OperationsProject Management TrainingProject Management, Planning and ExecutionSystems End-user Training & Education Program Development

Cheverly, Maryland, Us

Washington, Dc, Us

Managed information system implementations and upgrades for the Management Information Systems Department.Successfully led vendor selection process for risk management and physician credentialing systems. Developed test plans for systems implementations and upgrades. Developed and led Y2K test plan development. Appointed Information Technology representative for Ambulatory Process Redesign Team charged with integrating systems and processes involving Scheduling, Practice Plan Management, Physician Credentialing and Computerized Patient Record systems. Named first Chairman of the Information Systems Policies and Procedures Committee.

Washington, Dc, Us

Provided application support to the Patient Access Services Division of the Business Office. Provided application support to General Accounting. Participated in implementations and upgrades of healthcare information systems.Developed operational design of ADT systems and processes. Designed and implemented McKesson Star ADT system, related forms, menus and GUI ADT interfaces. Led HIS system upgrade testing team. Served as Information Systems Representative on numerous committees and design teams. Provided business process analysis and problem resolution support. Designed and conducted end-user training.

Washington, Dc, Us

Responsible for the operation 4 local and 2 remote outpatient registration locations, Bed Management, Inpatient and ED Registration, Financial Screening and Training and Development. Member of "Help Team" charged with providing assistance and training to clinical departments assuming decentralized registration functions. Developed Quality Control Unit to review admissions and registration quality and to provide feedback to all departments performing registration functions. Designed and published hospital Continuous Quality Improvement Newsletter, “Quality Matters”. Instituted performance monitoring in areas of productivity and quality.

Information Systems Management

Biological Science