John Kiely Email and Phone Number

Utilized unique skillset to manage multiple programs simultaneously to solve complex problems, improve processes, and manage risk for Worldwide Safety & Health. Responsibilities include identifying risk, establishing project objectives, developing key milestones and metrics, gain funding proposal approval, manage resources, and leading diverse multi-discipline task forces to accomplish objectives. Manage a geographically diverse team of direct and indirect reports.Program Manager - Process Alignment for Maintenance, 2018 to present.• Successfully aligned domestic maintenance policy for the first time by leading a committee of 35 subject matter experts and executives through review, negotiation, and agreement on 8 key maintenance standards. • Accomplished process improvement by creating a strategic roadmap, gaining consensus by giving voice to and understanding differing customer needs, and finding acceptable compromises and solutions.• Developed new and robust training content delivered to more than 2000 Cast Members domestically, including an all-day instructor led class and refresh computer-based instruction. • Communicated progress, timelines, and policy changes to senior executive team to ensure agreement and worked with committee to address any items or changes requested by senior executive team.

Audit Integration Project, 2017 to 2018. Served as process improvement consultant for the development of local auditing practices with multiple lines of businesses throughout Walt Disney Parks and Resorts. Analyzed data to identify deficient areas and trending and provide useful metrics to management to optimize performance. Technical Auditor - Entertainment Venues, 2015 to 2016. Leveraged relationship building skills and technical knowledge and expertise to develop and successfully implement an international technical audit program for Entertainment venues, establishing criteria and consistent execution. • Assessed and validated compliance to critical safety process requirements such as standards, procedures, and engineering drawings.• Conducted root cause analysis, determined appropriate corrective actions, and assisted park Executive Leadership and Management in resolution of items in a timely manner.

Program Manager for Ride Motion Protection (RMP) Initiative. Conceptualized and led effort to develop and implement a multi-faceted safety program to address Struck-by Ride hazards. Championed cultural change effort impacting over 40,000 Cast Members internationally. Reported to senior executives on program status, key decisions, and resource justification.• Engaged frontline and executive customers to understand needs, resolve concerns, and produce practical solutions.• Led creation of requirements standards, including executive review and approval. Subject matter expert for creation of over 200 documents for over 60 attractions. • Managed project team of 2 Quality Service Managers, 5 Technical Writers, and 2 Professional Interns. • For 18 projects funded at over $7M, identified and developed scope for attraction enhancements, partnered to produce estimates, and gained executive approval through capital request process. • Developed and directed schedule for implementation, keeping parties accountable and on schedule for items including attraction modifications, documentation, training, communication, etc.

Led collaborative project with Entertainment and Engineering to create technical requirements, establish source content, develop work instructions, and implement training and performance assessments for Entertainment venues.• Performed hazard assessment to analyze failure modes identifying safety-critical components. Determined appropriate inspection methods and frequency.• Created 13 Manufacturer’s Requirements documents detailing maintenance requirements.• Partnered with multiple lines of business to develop work instruction content consisting of over 260 inspection and corrective job plans which met technical requirements defined by hazard assessment.

Led team of fellow interns, assisting a new manager, by mentoring, managing project workloads, reviewing progress, providing direction, and overcoming roadblocks. • Managed projects with budgets ranging from $2.5k to $70k, including planning, coordinating with clients and vendors, and acquiring and allocating resources within time constraints.• Developed a maintenance cycle program for Lights, Motors, Action! stunt vehicles using risk and cost analysis, including monitoring corrosion, reusability of parts, and manufacturing of new vehicle frames.• Provided design solutions and oversaw installation of mechanical systems to improve or repair attraction and show elements, including weldments, secondary retention systems, pneumatics, and hydraulic effects.

•Effectively used presentations, personal contact, responsiveness, and reliability to increase sales and strengthen broker relationships. •Continually learning industry changes to educate clientele and help keep them compliant with changing laws and regulations.

Recruited to establish and expand broker relationships, focusing on profitable high margin products.•Exceeded funding goals promptly, (achieving 167% of goal in fourth month).•For relationship building skills, nominated to give presentation to peers and senior management at 2007 Eastern Divisional Sales Conference on establishing rapport, overcoming objections, and building a loyal customer base. Regional Manager said: “He is an expert at generating the excitement and awareness necessary to build solid relationships and confidence with external customers as well as the internal folks that support him.”

Promoted to launch new branch and develop strong sales and service culture among associates.•Create strategic plans to establish and continually grow presence in community, including identifying and penetrating target markets, staffing and training. •Led location to $20 million+ in first-year deposits. More than triple previous record.•Consistently exceed all quarterly goals (achieving 170% in last quarter) for consumer loans, mortgage loans, core deposits and number of new accounts.•Ensure compliance with regulatory requirements and adherence to bank policies and procedures.Praised by Chairman for record-breaking growth, who said in reference to the branch progress: “I am very impressed. I never imagined being here after one year.”

Promoted to increase sales, train sales staff and improve overall quality of branch operations.•Increased deposit base 100% to $8 million and booked loans five-fold to $5 million in two years by developing network of new clients, businesses partners and referrals sources.•Branch repeatedly ranked #1 in region for all measured categories (loans, accounts, partner referrals and balance transfers), exceeding all goals during my tenure.•Improved audit rating to A- from C- in less than two years by supervising daily operation to manage staff compliance with policies and procedures.•For leadership skills, chosen as member of Quality Service Council. Selected to represent region (out of 700+ employees) at annual corporate-wide Quality Service Council event.