Professional Summary:US Air Force Veteran of 6 years who worked as an Information Security Specialist for 2 years and Military Working Dog Handler. Presently hold a previous Top Secret Clearance. Spent the last 6 years engaged in community social work but always held a strong interest in the Information Technology industry and decided it was time to pursue a professional career in IT. Attending ACI Learning Company for Information Technology and Cyber Security courses through the Computer User Support Specialist (CUSS) program. Courses included PeopleCert ITIL 4 Foundation, CompTIA A+, Network+ and Security+. Obtained an ITIL certification and plan to secure A+, Network+ and Security+ by August 2022. Seeking entry level opportunities in areas including IT Specialist, Help Desk, Desktop Support, Service Desk or Technical Support.Technical Skills:Software & Systems:Microsoft Windows (XP, Vista, 7, 8, 8.1, 10), Mac OSX, iOSMicrosoft Office Suite (2003, 2007, 2010, 2013, 2016 and 365), Norton Antivirus, McAfee, AVG, LogMeIn, Discord, Adobe, Microsoft Exchange, iCloud, Citxi Hardware:Identification of Hardware and ReplacementDiagnose and Troubleshoot Hardware. Upgrades and Maintenance Support. Computer Hardware, Storage Capabilities, Network SupportNetworking:TCP/IP, LAN, WAN, VLAN, Wi-Fi, VPN, VOIP