John Urback Email & Phone Number

• Developed documentation about process and applications developed using Confluence.• Mentored new team members to get them up to speed on tools and processes.

• Developed high-performance reports, dashboards, applications, queries, and transformation processes, to gain insight and empower retail clients.• Identified opportunities to solve business problems with analytics and collaborate with clients to build custom solutions fit for their use.• Identified and resolved problems through root cause analysis and research. Managed fixing these problems through JIRA.• Complete projects by working in XML-based Macrocode to meet given deadlines and project budgets.• Developed and led training workshops for end-users and internal users of 1010data's analytical toolkit.• Used Bitbucket and Git to manage shared code

Beijing City, China

• Promoted from level 1 to level 3 teacher by maintaining high performance metrics such as NPS• Facilitated training for new employees of the company• Recruited for management training

Houston, Texas Area

• Worked as a team to deliver effective customer service and repair relationships.• Developed strong people skills and effective problem solving• Learning on the fly to keep up with rapidly changing technical problems

Data Analytics, Data

Learned how to effectively use SQL, Excel, Python, and Tableau. Did multiple projects throughout the course to demonstrate mastery.

Bachelor Of Business Administration - Bba, Economics