John Vander Linden Email & Phone Number

Getzville, New York, United States

Drive the global strategy for all of Columbus McKinnon's customer-facing digital tools.•Transformed the existing CPQ Compass tool into an end-to-end digital platform for CMCO customers (Customer Portal)•Expanded the reach of Custom Portal by adding new products, new geographies (including language, currency), and new easy-to-use features•Frequent VoC (Voice of Customer) visits, webinars, and training sessions to document what works, what needs improving, and what needs more exposure•Presented the prestigious CMCO Corporate "Win as a Team" award for the work done launching Customer Portal in 2023

Amherst, Ny

•Manage CMCO's Digital Tools portfolio- including the on-line configurator Compass•Drive revenue through CMCO's Digital Tools by providing value and content to channel partners •Prioritize and lead opportunities efforts to improve the digital customer experience- both internally and externally•Consolidate on-line tools to reduce digital maintenance efforts while increasing ease of use for customers

Getzville, Ny

•Managed Powered Chain Hoist (PCH) portfolio through all stages of the Product Life Cycle (previously)•Launched several new PCH products including the Prostar VS, Rocket Pendant, and the Lodestar VS

Getzville, Ny

•Managed Wire Rope Hoist (WRH) portfolio through all stages of the Product Life Cycle (previously)•Launched several new WRH products including the LodeKing LT

Rochester, New York Area

•Create strategies to maximize MKS market penetration in 2 MHz, 13.56 MHz RF power arena•Review Special Product Requests for viability; price those opportunities with the highest potential•Provide VOC (Voice Of Customer) feedback to MKS Engineering

Rochester, New York Area

Responsible for linking customers' needs and MKS actions. •Determine which opportunities will lead to design wins for MKS and its customers •Act as single point of contact at Rochester design center•Bridge communication gaps between key account team and Rochester (engineering, marketing)•Prevent escalations from occurring, manage those that do

Victor, New York

Responsible for developing new markets for existing products. •Researched existing and new markets for potential new products•Developed forecasting model for existing products•Member of AMT: Economics and Statistics Committee

Responsible for the development and management of 33 employees of the four areas of order fulfillment: inside sales (customer service), order processing, application engineering, and after sales service.

Responsible for analyzing and recommending improvements to manufacturing transactions. Led and developed an Order Accuracy Team as well as the Manufacturing Round Table designed to improve communication between the office and the factory.

Reported to the president of the company. Responsible for the overseeing and day-to-day progress of four construction/ development projects including Gorbel's second manufacturing facility.

Responsible for creating, maintaining, and analyzing several student databases using SPSS. Commissioned to conduct numerous studies including enrollment projections and tracking, professor evaluation analysis, demographic studies, and the student perception survey analysis. Many such reports were presented directly to the Dean or the Associate Dean of the College of Business

Information Technology Classes

Attended graduate level classes to improve my computer skills- especially in the area of object oriented programming.

Mba- Finance, Business Administration

Bachelor Of Science, Electrical Engineering