• Regularly conducted file reviews for a team of ten, identifying coaching opportunities and addressing areas for improvement. Focused on providing constructive feedback and guidance to help team members develop professionally and prepare for advancement within the organization.• Organized, motivated, and led a team to successfully execute client service instructions and meet performance guarantees.• Ensured receipt and maintenance of appropriate licenses and/or certifications for all assigned staff for all states in which states are being handled.• Communicated with clients, carriers and brokers in a professional, positive and proactive manner.• Managed the hiring, training, and career development of adjusters, ensuring alignment with organizational goals and fostering professional growth.• Reviewed the workload and performance of assigned adjusters, ensuring compliance with regulations and adherence to best practice reporting standards.• Demonstrated a thorough understanding of corporate policies and procedures.• Established myself as a key technical and business resource for my team, offering coaching and constructive feedback on both technical and performance-related matters.• Worked closely with the Branch Manager developing and cultivating team morale, an achievement and service orientated culture; ensuring a dedicated and team based approach to the proactive management of claims.• Identified areas for improvement in the claims management process and collaborated with multiple levels of management to implement strategies and processes that ensure the highest levels of client satisfaction.

• Investigated, evaluated, resolved, and settled complex, high-exposure claims across 10 states in the Midwest for multiple clients, consistently delivering the highest level of customer service.• Participated in claim status calls with brokers, underwriters, and clients to ensure transparency regarding large exposures and reserve adjustments.• Conducted detailed analyses and investigations to assess claims exposure, recommending effective settlement strategies and action plans.• Managed all facets of investigative activities for complex claims, directing discovery efforts and litigation strategies in collaboration with legal counsel.• Handled claims in alignment with client and corporate policies, procedures, and best practices, while ensuring compliance with statutory, regulatory, and ethical standards.• Investigated subrogation and third-party recovery opportunities, implementing appropriate recovery strategies to maximize outcomes.• Analyzed claim activities and prepared detailed reports for clients, carriers, and management, while actively participating in claim reviews.• Established reserves using independent judgment and expertise, settling claims in a cost-effective manner while ensuring the timely issuance of all disbursements.• Ensured effective and timely responses to clients, providing updates on statutes and case law impacting their operations. Adhered to client-specific processes and procedures, including special handling instructions.• Authorized treatment based on established Official Disability Guidelines and used Utilization Review / Independent Medical Exam’s as necessary.

• Developed and implemented strategies for the West Division to reduce lost workdays following occupational and non-occupational injuries. Successfully reduced lost workdays by 4,303 through September 2017, compared to the same period in 2016.• Participated in quarterly claim reviews, both via telephone and in person, collaborating with Risk Management, Human Resources, and the Third-Party Administrator• Built collaborative relationships with regional HR team members to identify transitional duty assignments. • Developed a web application to post available transitional duty jobs and track light-duty assignments.• Conducted training sessions for senior management and supervisory staff on occupational and non-occupational transitional duty opportunities and processes. • Collaborated with the TPA and LOA administrator to provide comprehensive information on claims, while managing adjusters to ensure proactive handling and timely resolution.• Advised, coached, and influenced management in partnership with regional EHS/HR business partners and the Global Risk Management team on Workers' Compensation claims, proactive absence management strategies, and the development of successful return-to-work programs. • The return-to-work program I helped create, develop, and implement was highly successful, leading Comcast to add three additional Return-to-Work Specialist roles in the West Division.

• Managed claim recoveries, including subrogation, Second Injury Fund excess recoveries, and Social Security and Medicare offsets.• Prepared monthly spreadsheets to report required data to the excess carrier.• Oversaw the administration of complex claims and catastrophic exposures within authority, including those arising from dedicated large accounts.• Handled workers compensation claims for several different jurisdictions which include Arizona, Colorado, Utah and Wyoming. • Investigated claims by interviewing claimants and witnesses, reviewing police and hospital records, and consulting with employers to assess the extent of the company’s liability.• Handled interactions with individuals experiencing various levels of stress, agitation, and anxiety, consistently maintaining a calm and professional demeanor.

• Created and maintained monthly spreadsheets to track and analyze loss-run report data.• Managed claims for some of the company's most complex and high-profile national accounts.• Negotiated and resolved claims with claimants and attorneys, achieving fair and equitable claims resolutions. • Utilized sound and independent judgment to settle cases efficiently before mediation or litigation.• Conducted thorough investigations of workers' compensation claims, including three-point contact interviews with policyholders, self-insured employers, injured workers, agents, and providers.• Coordinated and managed necessary follow-up care, such as rehabilitation services, physical therapy, and home care, in collaboration with physicians and nursing experts.