John Messner Email & Phone Number

Charlotte, NC, US

Rolling Meadows, Illinois, US

• Regularly conducted file reviews for a team of ten, identifying coaching opportunities and addressing areas for improvement. Focused on providing constructive feedback and guidance to help team members develop.
• Organized, motivated, and led a team to successfully execute client service instructions and meet performance guarantees.
• Ensured receipt and maintenance of appropriate licenses and/or certifications for all assigned staff for all states in which states are being handled.
• Communicated with clients, carriers and brokers in a professional, positive and proactive manner.
• Managed the hiring, training, and career development of adjusters, ensuring alignment with organizational goals and fostering professional growth.
• Reviewed the workload and performance of assigned adjusters, ensuring compliance with regulations and adherence to best practice reporting standards.

Rolling Meadows, Illinois, US

• Investigated, evaluated, resolved, and settled complex, high-exposure claims across 10 states in the Midwest for multiple clients, consistently delivering the highest level of customer service.
• Participated in claim status calls with brokers, underwriters, and clients to ensure transparency regarding large exposures and reserve adjustments.
• Conducted detailed analyses and investigations to assess claims exposure, recommending effective settlement strategies and action plans.
• Managed all facets of investigative activities for complex claims, directing discovery efforts and litigation strategies in collaboration with legal counsel.
• Handled claims in alignment with client and corporate policies, procedures, and best practices, while ensuring compliance with statutory, regulatory, and ethical standards.
• Investigated subrogation and third-party recovery opportunities, implementing appropriate recovery strategies to maximize outcomes.

Philadelphia, PA, US

• Developed and implemented strategies for the West Division to reduce lost workdays following occupational and non-occupational injuries. Successfully reduced lost workdays by 4,303 through September 2017, compared to.
• Participated in quarterly claim reviews, both via telephone and in person, collaborating with Risk Management, Human Resources, and the Third-Party Administrator
• Built collaborative relationships with regional HR team members to identify transitional duty assignments.
• Developed a web application to post available transitional duty jobs and track light-duty assignments.
• Conducted training sessions for senior management and supervisory staff on occupational and non-occupational transitional duty opportunities and processes.
• Collaborated with the TPA and LOA administrator to provide comprehensive information on claims, while managing adjusters to ensure proactive handling and timely resolution.

Rolling Meadows, Illinois, US

• Managed claim recoveries, including subrogation, Second Injury Fund excess recoveries, and Social Security and Medicare offsets.
• Prepared monthly spreadsheets to report required data to the excess carrier.
• Oversaw the administration of complex claims and catastrophic exposures within authority, including those arising from dedicated large accounts.
• Handled workers compensation claims for several different jurisdictions which include Arizona, Colorado, Utah and Wyoming.
• Investigated claims by interviewing claimants and witnesses, reviewing police and hospital records, and consulting with employers to assess the extent of the company’s liability.
• Handled interactions with individuals experiencing various levels of stress, agitation, and anxiety, consistently maintaining a calm and professional demeanor.

US

• Created and maintained monthly spreadsheets to track and analyze loss-run report data.
• Managed claims for some of the company's most complex and high-profile national accounts.
• Negotiated and resolved claims with claimants and attorneys, achieving fair and equitable claims resolutions.
• Utilized sound and independent judgment to settle cases efficiently before mediation or litigation.
• Conducted thorough investigations of workers' compensation claims, including three-point contact interviews with policyholders, self-insured employers, injured workers, agents, and providers.
• Coordinated and managed necessary follow-up care, such as rehabilitation services, physical therapy, and home care, in collaboration with physicians and nursing experts.