I am currently pursuing a Bachelor of Arts in Business with a concentration in Economics at Concordia College, where I have developed a strong foundation in business principles and entrepreneurial thinking. Alongside my academic achievements, I have gained hands-on experience managing and leading teams in high-pressure environments through my role at The Rusty Nail, where I have honed my skills in operations, customer service, and financial management. My work at American Family Insurance further sharpened my analytical skills, particularly in customer relationship management and data analysis. I am passionate about applying my knowledge to real-world challenges, whether it’s through improving operational efficiency, driving sales, or building strong community relationships. With a keen interest in entrepreneurship and finance, I am eager to continue growing professionally and making a positive impact in the business world.Manager/Front of House, The Rusty Nail, Battle Lake, MN April 2021 to Present• Updated the menu and set the correct prices to sell products to maximize profits and efficiency• Managed issues with unhappy customers and employees and found solutions• Trained new employees• Was responsible for the money of all my sales transactions when I worked• Operated under high pressure environments, preparing for, and serving 2,000+ people at busy events• Opened and closed the restaurant independently• Ordered liquor and various other supplies• Did the payroll and made schedulesOffice Assistant, American Family Insurance, Battle Lake and Fergus Falls, MN April 2021 – August 2021• Made sales calls to customers to offer policy changes and to recruit business• Analyzed customers’ policies with Excel and suggested ways we could save them money or give them better coverage for their needs• Maintained customer relationships by making calls, sending letters to customers• Corrected errors in a client list we received from another American family agency on Excel• Independently operated our Battle Lake Office multiple days a weekJob Shadowing, Northwestern Bank, Fergus Falls, MN February 2021 – April 2021• Shadowed the VP of retail banking at Northwestern Bank• Sat in on meetings with clients• Observed how to be successful in the community • Learned the basics of analyzing businesses