John Petruzzelli Email & Phone Number

Provided project management expertise for all aspects of a company relocationProvided desktop and server management supportImplemented hosted VOIP serviceAssisted with data cleanup prior to migration to new inventory systemProvided troubleshooting expertise for network issues

Philadelphia

Responsible for delivery of IT support to headquarters and local programs in the tri-state area. Ensured that staff provided excellent customer service- Managed projects. - Delivered desktop support for headquarters and local offices- Served as liaison to programs and regional offices. - Managed acquisition and delivery of hardware and software.- Received continual recognition for excellent customer service.

Devereux is a leading provider of mental health services in the non-profit sector, operating in eleven states.Responsible for the nationwide support of the network infrastructure; gained broad experience in technology assessment and deployment, budgeting, contract negotiations, service level monitoring, and project management. Effectively communicated corporate initiatives to all levels of management and technical staff, insuring employee engagement.- Identified, investigated, and recommended technology initiatives, standards, and policies that met strategic goals. - Commended for proposing and implementing WAN technology upgrade (50 sites) reducing costs by over 20%, improving response time and network efficiency. - Reduced telecommunication costs by 30% through aggressive inventory review and contract negotiations.- Gained benefits of server consolidation (over 60% reduction) and resiliency through design and implementation of VMware in a SAN environment.- Installed network tools and appliances that improved resolution time to application and network issues by 50%.- Supervised the rapid growth of Windows server installations for application support; included a 100% increase of an active Citrix farm to 20+ servers.- Managed installation of a 30-node WAN infrastructure, including the installation of numerous servers, internet access, filtering, and firewall.- Proposed and managed data center infrastructure upgrade that improved performance and implemented redundancy. - Implemented and managed help desk services, supporting an employee base of 5,000+.

Provided support for internal and customer systems.- Designed, implemented, and managed network installations including communications and mainframe connectivity. - Diagnosed LAN and workstation failures.- Developed installation checklist, administration manual, documentation, user orientation.- Optimized network / workstation performance and security, implementing new procedures reducing complaints by 25%. - Enhanced and streamlined LAN and inventory management procedures. - Implemented network and workstation diagnostic tools to improve response time.- Provided skillful technical support to the user community while maintaining excellent customer relations. - Investigated and recommended PC hardware, software, and LAN technology for enhanced user productivity.- Provided applications consulting and systems analysis.- Developed, revised, and presented courses in software applications receiving consistent praise for clarity and patience.