John Zimmer Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana Area

• Develop test process and approach to verify quality of Microsoft Dynamics CRM enhancements and implementations• Write and execute test cases and test plans using Microsoft Team Foundation Server• Responsible for testing activities during agile sprint, quality assurance, and user acceptance• Collaborate with business analysts, developers, and business stakeholders to ensure test coverage of all requirements throughout development lifecycle• Document software defects in JIRA with clear description, examples, and steps to reproduce• Create tasks for developers in Azure DevOps to address defects found during testing• Retest resolved defects to confirm successful remediation• Demo of Scrum team work via Mircosoft Teams to showcase upcoming Sprint updates, changes and/or enhancements• Write and link knowledgebase articles each Sprint for application users to access• Write release notes for each Sprint to highlight and summarize work from each Sprint for application users• Coordinate with Scrum team for Sprint deployment and production checkout regression testing• Collaborate with State (FSSA Division of Aging) regarding Sprint work• Worked jointly on demos in Lessonly to assist with navigation for new application users• Provide guidance for new Quality Assurance Analysts to outline company QA process

Indianapolis, Indiana Area

• Team member on multiple scrum teams in a fast paced environment consisting of a Product Owner, Tech Lead, several developers and a QA (myself) • Create test cases for stories in a sprint cycle using Enterprise Tester then moving to Test Rail • Report/Create additional stories when issues were discovered during testing • Sprint cycles consist mainly of 2 week sprints occasionally 3 weeks • Work on critical hotfixes requiring same day or next day release • Adapt effortlessly to Availity’s shifting focus on different areas within the application • Contribute to sprint planning, backlog refinement and retro • Perform regression testing on stories through the environment cycles (Test, PreProd, Prod) • Assist with regression testing covering the entire applications • Perform API testing using Postman • Help new QA team members adjust to learning the applications • Organize team lunches and team building events each quarter

Indianapolis, Indiana Area

- Testing of defects by creating/executing test cases and working with developers and other QA testers to define test strategy and processes that ensure a high quality product- Performed Functional, Regression, User Acceptance Testing (UAT), and Integration Testing- Critically analyze requirements and develop meaningful test plans, test cases and test scripts- Automated the Functional, Regression, Integration test cases using tools from WatiN- Manage defects using Microsoft Test Manager, JIRA, Enterprise Tester and Salesforce for creating, organizing and executing manual tests- Analyze and troubleshoot issues and tests with manual and automation testing- Participate in Agile development and mentoring- Maintained QA/Test environments and assisted in build and deploy of software on a load balanced environment (Web and App servers)- Ordering servers from IT and building/configuring an automation test environment- Configuration of single sign-on test environment- Communicate test status to QA lead, project managers, and teams who are involved in UAT- Exposure to RESTful API, XML and JSON

Indianapolis, Indiana Area

- Develop and maintain in-depth knowledge of Teradata products in order to support customers- Manage customers’ expectations to ensure satisfaction with Teradata and Teradata products- Act as a customer advocate to Product Management and Development- Log, research, and accurately resolve complex customer inquiries and problems in a timely manner- Effectively interact with Quality Assurance to report product defects- Wrote detailed test cases to ensure proper QA testing- Ensured proper escalation occured for unresolved issues to guarantee the customer remained satisfied- Gain and maintain current knowledge of Teradata’s Support Policies and Procedures- Contribute to the advancement of Team Teradata’s goals- Dedicated support contact for high value customers- Referred difficult issues to upper management while maintaining positive customer rapport- Rotating on-call responsibilities

Indianapolis, Indiana Area

- Displayed courtesy and strong interpersonal skills with all customers interactions- Proactively handled large amount of customer cases via Salesforce- Coordinated resolution efforts of issues to customers- Tested hardware and software systems during test phase and implementation- Participated in research and analysis of system application needs and issues for customers- Provided assistance, advice, problem solving and technical support for customers regarding the use of software applications- Maintain updated knowledge of company products and services to better provide customer support and service solutions

Bachelor Of Science (B.S.), Business Information Systems

Computer And Information Sciences And Support Services

Activities and Societies: IU Track and Field - Long Jump, Decathlon (2 years) Asian American Student Association member (3 Years).