I can help any start-up company with all of the facets of Aftersales! What needs to get done and when. Project and Program management. Business process, brand building initiatives, customer and product support strategies including development, implementation and follow up.Specialties:• Cost of Quality• Early warning, issue tracking• Business Process Development• Business Metrics• Brand Building InitiativesSME, Project Manager, Program Manager, Functional Manager and Operational Manager for the following:• Owner Information (Handbook/Infotainment Guide/Quick Reference Guide/Roadside Assistance Leaflet/Warranty Booklet/Service and Maintenance Schedules) • Technical Publications (Service Manual/Diagnostic Flows/Bulletins/Labor Op Codes/ Labor Times/PDI/Service Schedules/Parts Catalog/D&O)• Regulatory Compliance (TS16949/EPA/CARB/NHTSA/EU5/Block Exemption/ELV/Recalls/Campaigns/FAA/EASA)• Technical Support (Systems/Processes/People)• Warranty (Systems/Processes/People)• Parts (Systems/Processes/People)• Knowledge Base• Third Party Suppliers (Roadside Assistance/Diagnostics/Contractors)• Diagnostic Tools (Hardware/Software)/Special Tools/Shop Equipment• Vehicle Logistics (Protection/Transport)• Supplier Warranty• Facility Relocation/Construction• Brand Standards/Dealer Launch• Technical Training (People/Processes/Facilities/Course Creation/Scheduling/Delivery)• Process Development/Creation/Implementation• Early Warning/Cost of Quality• Service Engineering/Serviceability• Web Portals• Product Launch Coordination